Job Description

POSITION DESCRIPTION:

Handling of arrivals and departures; Providing exceptional customer service Balancing your end of shift accurately and timely Other end of day procedures Full understanding of the operation in order to answer guest questions Ensuring all guest room rates are correct and balanced Daily Corporate reporting when working N/A shift Balancing of the day's business for all areas of the hotel accurately and timely when working N/A Shift Making reservations and up selling all hotel products Group reservations and rooming list entry into PMS Full knowledge of rates, room types, and data entry in PMS Responding to all guest inquires Full knowledge of Skytouch and balancing of revenues and payouts Cash handling duties Daily Cash Deposits Basic record keeping in Word and Excel documents Full knowledge and understanding of emergency procedures; Other duties as assigned.
EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENT:

knowledge of computerized systems Knowledge of PMS systems and procedures an asset; Knowledge of Excel an asset; Previous experience as Guest Service Agent/NA in Front Desk area, an asset. Must possess excellent interpersonal skills; Must be a responsible, organized individual who can work with minimum supervision and display confidence in dealing with stressful situations; Must be honest, reliable and dependable; Must demonstrate behavior consistent with core values; Must be a team orientated individual with good interactive skills. Criminal Record Check Required
Job Type: Part-time

Pay: $17.36-$19.33 per hour

Benefits:

Dental care Extended health care On-site parking
Experience:

customer service: 1 year (preferred)
Work Location: In person