Job Description

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

Committed to providing an exceptional guest experience, the Guest Experience - Lead Hand must ensure every guest interaction is carried out in a professional, courteous and efficient manner. In the event of the absence of a Supervisor, the Lead Hand will be responsible for the supervision of employees, delegation of work, motivating the guest experience team, responding to guest complaints and overseeing the daily guest experience duties on each respective shift. This position is based out of Upper Canada Mall.

As a member of this team, you will be responsible for:

Guest Experience

• Assist guest by providing directions/information, answering questions, and performing other centre specific services as assigned
• Maintain a positive, empathic, and professional attitude toward Guests at all times
• Focus on guest engagement, issue resolution and ensuring Guest Experience is functioning at an optimal level
• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities
• Conduct all service functions of the Guest Experience booths
• Develop and maintain strong relationships with retailers and educate them about the centre's services

Gift Card Program

• Sell Oxford gift cards in in compliance with all Oxford policies and procedures
• Be an expert in gift card procedures, gift card inventory and bank deposits
• Complete site-level daily gift card reconciliations and bank deposits
• Promote gift card sales during guest interactions

Administrative

• Assist/Lead various on-site projects
• Maintain supply stock levels
• Assist in execution and training of guest experience staff on existing and new programs, with the expectation of being an ambassador for all guest experience initiatives

Our story:

Oxford Properties Group ("Oxford") is a leading global real estate investor, asset manager and business builder. It builds, buys and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$70 billion of assets across four continents on behalf of their investment partners. Oxford's owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences and hotels; it spans more than 150 million square feet in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world's most active developers with over 100 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario's municipal employees.

For more information on Oxford, visit

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

Vaccination Policy

At OMERS and Oxford the office or worksite is our primary place of work. We are committed to providing work environments which promote the health, safety and well-being of all employees in accordance with public health regulation and guidance. Accordingly, employees are required to provide evidence of full vaccination or have an approved exemption.