Job Description

McCafxc3xa9 has a proud history of delivering quality coffee, baked goods, and delicious food items to guests across Canada. We highlight the rich, full-bodied flavour and enticing aroma of our signature espresso. We prepare our specialty coffees to your liking, and each are created with fresh Canadian milk, which is steamed, and perfectly frothed to deliver the ideal coffee experience every time.Guest Experience LeaderWe currently have an opportunity in our restaurant for a full-time & part-time Guest Experience position. The Guest Experience is responsible for elevating the guest experience in our restaurants and providing assistance that exceeds our guestsxe2x80x99 expectations of McDonaldxe2x80x99s. The Guest Experience consistently maintains the positive, professional image of McDonaldxe2x80x99s guests.The selected candidate will be responsible for the following:

• Connects with guests throughout the restaurant to provide a welcoming dining experience which includes, but is not limited to, providing directions, assisting parents and seniors, and inquiring about the quality of their visit and food
• Works with the maintenance and dining room crew to identify and ensure that the restaurant remains clean, well-maintained, and properly equipped to meet guests' needs
• Becomes a Guest Traffic Guide (GTG) during peak periods

Development Provided:

• Trained to be an expert on McDonaldxe2x80x99s, our history, our menu, and our community involvement, specific to the restaurant
• Demonstrated knowledge about their local community, how to give directions and how to connect with all types/generations of guests

The ideal candidate will have:

• Engaging, extroverted personality and customer-focused mentality
• Proficient in-service stations, and certified in guest fundamentals
• Dedication to increasing the guest experience through proactive anticipation of guests' needs
• Demonstrated the ability and the empowerment to step in during guest recovery
• Prior hosting experience is an asset

Our offerWorking with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

• Flexible hours/shifts that suit your needs
• A safe, respectful, and inclusive workplace
• Access to world-class training and skills development opportunities that take you further
• A total rewards package that includes discounts, incentives, and recognition perks
• Bring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit us every day

Your vibe and experienceWhile previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated, what is most important is who you are.You are trustworthy and have trust in others. You find joy in the details and believe good quality is what keeps guests coming back. You remain cool, calm and collected in a fast-paced environment. You understand there is no "I" in team and thrive in social situations. Youxe2x80x99re always willing to learn and grow. You get that service isnxe2x80x99t a transaction, itxe2x80x99s about connection. That a smile can make all the difference in someonexe2x80x99s day. Itxe2x80x99s genuine, and itxe2x80x99s who you are.About usThe McCafxc3xa9 brand launched in Canada in 2011, becoming a leading player in the Canadian quick-service coffee landscape with its Premium Roast coffee and espresso-based beverages. Building on its strong coffee credentials, McCafxc3xa9 has expanded into other menu categories including Real Fruit Smoothies, Frappxc3xa9s, and Bakery. McCafxc3xa9 opened its first standalone cafxc3xa9 in Toronto in 2015, offering its signature coffee products along with a cafxc3xa9-style menu. McCafxc3xa9 coffee is made from 100% Rainforest Alliance Certified Arabica beans and can also be found in grocery stores and in the air on WestJet. For more information, please visit .McDonaldxe2x80x99s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplace has a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

McDonald's