Job Description

Department


Gathering Place by the Grand - 330


Location


The Gathering Place


Position Type


Full-Time 35 hour work week


Salary


$22.31 per hour


Date


2025.09.08


Description

SALARY:

$22.31 per hour

POSITION TYPE:

6 MONTH CONTRACT (with possibility of extension), 40 hours per week

SECURITY CLEARANCE:

Police Record Check Required upon Offer

DESIRED EDUCATION:

Secondary

GUEST EXPERIENCE COORDINATOR

6 Month Contract




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SUMMARY

Reporting to the Park and Banquet Manager, the Guest Experience Coordinator is the first point of contact for guests and clients across Six Nations of the Grand River Development Corporation (SNGRDC) properties. This role is heavily administrative and responsible for managing bookings, processing contracts and payments, coordinating vendors, maintaining accurate records, and supporting smooth event execution. The Guest Experience Coordinator will deliver professional, courteous, and timely service to all guests while anticipating needs, resolving concerns, and looking for opportunities to improve the overall guest experience. The position requires strong organizational and communication skills, attention to detail, and the ability to balance multiple priorities in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administrative & Operational Support

Act as first point of contact for guest experience including greeting guests as they arrive at SNGRDC properties where necessary.

Manage bookings, contracts, invoicing, and payment processing in an accurate and timely manner.

Maintain and update guest, client, and event records; prepare regular reports on revenue, occupancy, and guest satisfaction.

Coordinate with vendors, internal departments, and housekeeping to ensure readiness of spaces and smooth event execution.

Process daily check-in/out reporting, reservation logs, and auditing of event-related services.

Develop and maintain guest information resources (i.e., activity guides, signage, transportation info, vendor lists).

Draft professional correspondence, thank-you notes, and follow-up communications for clients.

Completes ongoing customer service training and programming training to properly serve guests and answer customer questions.

Communicates with housekeeping/cleaning services in order to effectively address late check-outs, early check-ins, extended stays, unexpected departures, and unforeseen circumstances.

Guest Services & Communication

Act as the first point of contact for guest inquiries via phone, email, and in person, ensuring prompt and professional service.

Greet guests and provide a welcoming and accessible experience across SNGRDC properties.

Conduct site tours for potential clients and provide event-related information.

Address and resolve guest concerns with discretion and tact, document feedback for long-term service improvements.

Provide information on local businesses, community organizations, and attractions.

Event & Experience Coordination

Plan, organize, and finalize event details for group bookings, conferences, corporate, and social events.

Support on-site event execution, including client check-ins, walk-throughs, and post-event follow-ups.

Visually inspect facilities and event spaces, ensuring they meet client expectations and organizational standards.

Assist with emergency response when necessary by contacting the appropriate services.

Work flexible hours including evenings, weekends, and holidays based on confirmed rentals and events.

Organize social events to draw feedback from guests.

Promote and initiate pleasant experiences for guests.

ADDITIONAL SKILLS AND ABILITIES

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Professionally represents and promotes SNGRDC while building relationships with guests.

Knowledge of Six Nations history and culture or a willingness to learn.


Ability to communicate clearly and effectively.

Work independently or as a team member.

Proactive with the ability to problem solve and anticipate needs.

Reliable, well-organized, detail-oriented, and customer-focused.

A strong work ethic with a focus on attention to detail.

Works well under pressure in a changing environment.

Able to workdays, afternoons, evenings, as well as weekends and holidays.

Well-groomed and professional at all times.

The ability to perform well under pressure and to assess and prioritize workload.

EDUCATION / EXPERIENCE

Minimum Requirements:


College Diploma in an applicable field such as Tourism, Hospitality, office administration, Event Management/planning
OR


GED with five (5) years' experience in the tourism, hospitality or customer service industry Strong knowledge of local community, area, and region

Valid "G" Driver's License and transportation

Good verbal and written communication skills

Strong administrative capabilities and knowledge Microsoft Office programs

Must pass a police record check

Willingness to learn, accept change, and adapt to new ideas, business concepts, and cultures

Problem-solving skills with the ability to take initiative and adapt quickly

Flexible (extra hours may be required on occasion)

IMPACT OF ERROR

Error in judgement may lead to loss of credibility, poor public relations, public confidence, and misinformation resulting in embarrassment and potential liability to the Six Nations of the Grand River Development Corporation.

CULTURE

The purpose of the Development Corporation is to enhance Six Nations to derive economic benefits, create employment for community members and generate income to support community priorities.


Six Nations of the Grand River Development Corporation will pursue economic self-sufficiency without sacrificing the cultural values and integrity of the Six Nations People.

EXTERNAL/INTERNAL RELATIONSHIP

All Guests, Community Members, Tourism Partners, Third party vendors, Internal Team Members

WORK ENVIRONMENT

This position requires normal physical effort This position requires normal visual/sensory effort This position typically operates in a generally agreeable work environment

< 20% of position may require working outdoors in all weather

REPORTS TO

Park and Banquet Manager

ACCOMMODATIONS

At Six Nations of the Grand River, we are committed to diversity and inclusion as we continue and expand our efforts to become a more inclusive, safe, and respectful workplace. Human Resources will accommodate any needs under the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). Recruitment processes will be modified to remove barriers to accommodate those with disabilities, as may be requested and/or required by law. If you require accommodation during any phase of the recruitment and selection process, please reach out to Human Resources at hrdept@sndevcorp.ca.

NOTE: If you are unable to apply through the website, resumes can be dropped off at the Administration building between 9:00am and 4:00pm Monday-Friday.