Job Description

Company Information:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.




We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.




We're always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

Position Overview:

Reporting to the Assistant Vice President, Corporate Affairs, Communications and Events, the Guest Experience Administrator is responsible for reception and hospitality coverage for CIBC Mellon in addition to performing or supporting various administrative duties.

Responsibilities:

Receives and greets clients/visitors at the reception desk and directs them to the appropriate CIBC Mellon staff member(s), including initiating sign-in as per appropriate security processes. Operates multi-line phone, directing incoming calls to appropriate sources. Creates internal meeting room bookings upon request. Works alongside the Hospitality and Events Coordinator to assist event hosts with menu selection for catering and placing catering orders as needed. Coordinates and communicates with Office Services to arrange to set-ups and clean-ups of meeting rooms based on event host requirements. Tracks, logs and processes orders, chargebacks, invoices while maintaining pertinent records and files. Provides event-related assistance in various short-term assignments. Supports the Corporate Communications and Marketing team with logistical and administrative tasks. Opens and closes reception. Acts as primary back-up for the Hospitality and Events Coordinator for scheduled breaks and time-off. Supports the Executive Assistant (EA) team with administration for leadership team members including EA back-up support, organization chart updates, weekly calendaring and mailouts, datapriv, distribution lists, travel arrangements, expenses

Qualifications:

Completion of high school (recognized diploma). Minimum 1 year experience in an office environment (administrative capacity/reception). Proficiency with common PC applications (Microsoft Office); data entry. Ability to deal with internal and external clients in a professional manner. Excellent verbal communication skills; ability to multi-task (at any one time may be answering phones, greeting guests, etc.)

CIBC Mellon's Values:

Get it Right Every Day: Deliver service excellence while always acting with the highest ethical standards

Put Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forward

Be One Family: Challenge, empower and recognize your colleagues

Take Ownership: Speak up, speak out, and make things better

Job Specific Competencies:

Extended periods of time seated at the reception desk


Requires schedule flexibility to accommodate occasional early mornings and evenings. * Occasional pushing of supply cart