Job Description

Overview:

Oversee accuracy of room blocks and rooming-list reservations. Accurately complete the set for all group reservations and concert bookings as per sales agreements. Communicate with Command Center when individual call-in reservation blocks have been set up and are ready for bookings. Enter all group and concert reservation rooming-lists, changes, and cancellations received by email from Event and Marketing Managers. Set-up routing and special requests as appropriate and associated arrival comments for rooming-list reservations. Respond to any challenges found for accommodating rooming requests. Provide completed rooming-list to Event and Marketing Managers and of remaining rooms in each block upon every rooming list entry completion, and update. Distribute daily group cut-off report and work proactively work with management to release remaining rooms in a timely manner. Input and access data in reservation system.

Troubleshoot system interfaces and balance group reservation blocks in appropriate hotel systems as needed.
Responsibilities:
Accurately manage, input, and update all group blocks and group reservations. Answer internal emails and follow Reservations standards. Build group rates in reservation systems and ensure proper flow. Basic entry for concerts in Delphi Hotel and Catering System Advanced usage of HMS Property Management System Advance usage of TravelClick Reservation System Run daily, weekly, and monthly reports (group cut-off, pickup numbers, hotel statistics, forecasts etc.) Attendance Recording & Filing for Reservations Team as needed. All other duties as assigned To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace. Follow and serve according to Reservations standards for all services provided.

Qualifications:
High School diploma or equivalent. A college degree preferred Must have prior hotel front desk or reservations experience One to two years of applicable on-the-job experience Proficient in Microsoft Applications: word, excel, power point and outlook Ability to verbally communicate effectively with guests and co-workers. Be able to clearly express oneself verbally in the English Language using good grammar, vocabulary, eye contact and a friendly voice inflection. Proven knowledge of proper serving etiquette.

The ability to work a flexible schedule, which may include days, nights and weekends, based on business levels.

WE OFFER

A competitive wage and excellent benefits. Shuttle service from West Edmonton location. All associates participate in our "Circle of Service" program which rewards and empowers individuals who provide outstanding customer service. An opportunity to work within a progressive, exciting team environment. * An opportunity to work with a skilled Management team.