Job Description

•Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.•

•Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.•

About the role

Position Overview:


We are seeking a dedicated Group Benefits Assistant whose core functions will include greeting and servicing walk-in customers, printing documents, managing both paper and electronic mail, and various forms of filing. This role involves providing exceptional customer service for regional groups across Canada as well as providing administrative support to the Group Benefits team. The ideal candidate will possess prior administrative support experience, have high attention to detail and demonstrate a strong commitment to ensuring the satisfaction and well-being of clients. The successful candidate will be required to work from the office 5 days per week.

What You'll Do Here:

Administrative Duties:

• Greet and service walk-in customers.
• Print and manage documents.
• Handle both paper and electronic mail efficiently.
• Perform various filing tasks, maintaining organized records of all interactions and transactions in compliance with company policies and procedures.

Collaboration:

• Work closely with cross-functional teams to facilitate smooth communication and efficient problem-solving.
• Contribute to a positive and cohesive team environment.

Continuous Improvement:

• Identify opportunities for process optimization and improvements within administrative functions.
• Proactively suggest enhancements to improve the overall client experience.

Compliance:

• Adhere to regulatory requirements and industry standards, ensuring that all interactions and transactions are conducted ethically and in line with company policies..

Inquiry Resolution:

• Utilize your knowledge to effectively address client questions, concerns, and requests.
• Ensure that each interaction leaves clients feeling supported and valued.

What You Bring to the Table:

Experience: Prior experience in an administrative support or customer service role is essential, with a proven track record of delivering exceptional client experiences.

Bilingualism: Proficiency in both English and French will be considered an asset, but is not a requirement.

Administrative Skills: Strong organizational and time management skills to manage printing, mail, greetings, and filing tasks efficiently.

Communication Skills: Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.

Problem-Solving: Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.

Team Player: A collaborative mindset with the ability to work effectively within a team, contributing to a positive and supportive work environment.


If you are a motivated individual with a passion for administrative duties and exceptional customer service, we encourage you to apply for this exciting opportunity.

What we offer



Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.


Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:


• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

•We are an equal opportunity employer •

•At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.•

•We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.•

•As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.•

•We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. •

•If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.•

•Learn more about our recruitment process and your candidate journey here.•

•If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.•