Sand Hills Casino employs about 100 people, including a large contingent of aboriginal people. We believe in strong teamwork, consistent communication, and fun in every department.
At Sand Hills Casino our mission is simple-to provide expert and professional service and an entertainment experience that exceeds our guests' expectations. If you've got what it takes to help us meet that mission, let us know. Whether you are just beginning your career or have many years experience in the hospitality industry, Sand Hills may have the perfect opening for you.
Some of Our Great Benefits
Competitive Wages
Paid Breaks
Discounted Employee Meals
Company Matched Pension Plan
Company Paid Health Care (Drugs, Vision, Dental, EAP, Medical)
Job Summary
The Member's Club Representative supports and assists in the promotion and execution of all marketing initiates for guests and patrons by delivering superior customer service. The MC representative services all patrons in acquiring, maintaining and refreshing their player club membership while dealing with inquiries, complaints or questions. Additionally, the MC representative greets all tour bus and administrates necessary paperwork.
Essential Duties and Responsibilities
Promotes positive customer relations by providing prompt, courteous and efficient service to all patrons and guests
Endorses and markets current promotions and upcoming activities with present patrons as well as potential patrons (via phone)
Listens to customer complaints and resolves problems to restore and promote good public relations for ultimate customer satisfaction
Creates, updates and edits players memberships as needed or requested
Provides customer service to patrons by providing assistance on new games and gives our PIN numbers
Executes marketing plans and programs at the direction of department supervisor or manager, including using PA system
Support tour buses in arrival and departure as needed or required
Maintains and adheres to the privacy and confidentiality of all club members information
Qualifications and Requirements
As a member's club representative you are usually the first point of contact for all patrons and guests and in most case the last point of contact as well; therefore, the delivery of superior customer service is required at all times. Friendly outgoing and happy individuals who have prior customer service are best suited for the role. Additionally, some computer skills to efficiently operate a database management system are required.
The incumbent must obtain and maintain approval from the Liquor, Gaming and Cannabis Authority of Manitoba (LGCA).
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site parking
Paid time off
RRSP match
Vision care
Wellness program
Ability to commute/relocate:
Carberry, MB: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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