Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.

Working Arrangement Hybrid



The Manager, Operational Risk Management of Manulife/John Hancock Investment Management will be responsible for assisting the AVP, Operational Risk Management of Manulife / John Hancock Investment Management with their mandate to design, implement and execute an effective risk governance and management program, and with overseeing operational risk mitigation activities the Global Wealth and Asset Management segment.

This role will also provide the candidate an opportunity to work with multiple risk teams across GWAM Risk on a rotational basis, to assist them with their special projects and other risk programs. Among other duties, the successful candidate will assist the Risk team with the following key responsibilities:

Key Responsibilities:

• Support/ deliver to facilitate the effective implementation of an operational risk framework across the Global Wealth and Asset Management segment
• Support the Risk and Control Self-Assessment process: documentation of key risks and controls and development of action plans to remediate control gaps, as needed
• Contribute to the development of Key Risk Indicators to track identified risks
• Collect, review, and remediate internal and external risk incidents/ loss events, ensure they are addressed timely, including root cause analysis
• Identify emerging risks to strengthen risk oversight
• Assist in the collection of information from the business to prepare reporting to risk committees, management and executive teams as well as other key stakeholders such as regulators and the board of directors
• Review and analyze risk data to assess the risk exposure within the various business units across the segment
• Support the design and implementation of reporting processes to satisfy risk framework elements, and provide meaningful information at the segment level
• Support the development of a strong risk culture and work with the business to reinforce accountability and transparency across the organization

Job Requirements:

The ideal candidate will have expertise in the asset management industry across various asset classes relevant to the division they support, which may include fixed income, equities, real estate, private debt, mortgages, derivatives, with knowledge of various vehicle types such as separate accounts, mutual funds and ETFs. In addition, the candidate will have significant experience in the design, implementation and/or execution of the Operational Risk Management framework for a large financial institution.

The ideal candidate will possess the following attributes:

• A seasoned risk professional with 4 - 5 years of risk management, operations, finance and/or audit experience
• Strong working knowledge of the wealth and asset management industry and familiarity with the current regulatory environment and the risks facing Financial Institutions'
• Thorough understanding of ORM concepts and practices (Risk and Control Self Assessments, Risk Indicators, Risk events, Scenario analysis)
• A strong moral compass and a commitment to high ethical standards
• Strong collaboration and teamwork skills with the ability to build effective working relationships to drive results
• Ability to independently manage multiple, conflicting priorities and deliver a quality result within tight deadlines
• Ability to synthesize complex information from various sources, identifying key points and issues
• Strong analytical and creative problem-solving skills and the ability to collaborate with others to implement new solutions
• Expertise in developing and managing segment wide information gathering, storage, analysis, and reporting processes
• Excellent verbal and written communication skills, including ability to articulate complex technical issues

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .