Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You\xe2\x80\x99ve come to the right place. We\xe2\x80\x99re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we\xe2\x80\x99d like to hear from you.













Working Arrangement Hybrid Join our Global Technology Service Management Team! This role is dedicated to managing all infrastructure, end user, and data center software assets with a focus on the end-to-end lifecycle management of software assets from acquisition to retire. The role will be an integral part of the IT Asset and Configuration Management Team to ensure that critical software asset details are accurately discovered and populated in the asset registry and CMDB. Effectively track, re-harvest and review all licensing terms and conditions are followed for end user, data center, virtual and cloud environments. As a part of Manulife\xe2\x80\x99s digital transformation, including retooling and evolving the processes that manage our IT assets. Who you are: Proven knowledge of technical and enterprise-scale SACM, CMDB and ITAM processes and shown success in supporting transformational change. Passionate, persistent and detail oriented with an ability to clearly articulate an objective view of the IT asset inventory, associated risks and opportunities to enable business decision making. Responsibilities:

• Planning, monitoring, recording and tracking software assets to ensure compliance with available software standards, service agreements and warranties
• Assisting in forming procurement strategies to optimize technology spend across the organization
• Defining software standards and evaluation criteria to aid in standardizing software and creating a software register
• Supporting the global organization as a Software Asset Management Domain Authority
• Being responsible for all software assets through each stage of the lifecycle
• Tracking software globally in end-user and hosted environments (Private, public cloud and data center)
• Collaborating with multiple global partners to improve, deliver and support an international SAM framework with associated services, governance and controls
• Initiating forensic investigations and reviews of assets to uncover non-compliance, policy and process breaches, reduce risk and remediate issues
• Optimizing cost efficiencies in Azure Cloud, SaaS, PaaS, IaaS
• Resolve issues, discrepancies, anomalies associated to discovery, reporting and tools
• Tracking compliance with ITAM asset tagging standards and other ITAM technology solutions
• Generating monthly license positions for onPrem, ELP, Cloud, and SaaS allocation reports itemizing costs by business unit
• In-depth knowledge of sub capacity, per core and virtual licensing models as well as tools to manage contracts and entitlements

Requirements:

• Minimum (5+) years of experience with IT software procurement, purchasing and/or asset management
• Strong knowledge of software asset life cycle management processes including planning, acquisition, deployment, monitoring, decommission and disposal
• Strong knowledge utilizing and/or implementing asset management tools, including automated discovery configuration tools and processes (ServiceNow, SCCM, etc.)
• Knowledge of CMDB and ITIL concepts, particularly Service Asset and Configuration Management (SACM), Common Services Data Model (CSDM), and IT Operations Management (ITOM) and IT Asset Management (ITAM)
• Skills in analyzing CMDB data to highlight anomalies/errors and to find opportunities for improvement
• Experience working with configuration item (CI) owners to define remediation plans
• Knowledge managing and promoting data quality, integrity, and security of ITAM/CMDB repositories
• Experience with internal Sourcing, IT Leadership, IT Project Management, and Legal to support software purchases and projects
• Decision making skills in the maintenance, automation, and integration of SAM and CMDB tools as well as supporting data sources (via inventory, discovery, procurement)
• Skills to nurture relationships with external vendors, resellers, and internal collaborators including Accounting, Procurement, Legal, IT Service Management, and IT Platform Teams across Manulife/John Hancock
• Confident presentation and facilitation skills, good interpersonal and leadership skills to enable engagement with senior management and partners at all levels
• Experience collaborating successfully with geographically and culturally diverse multi-functional teams

Preferred:

• ITIL Knowledge and practice experience
• Experience in software licensing, software usage rights and effective license position reporting
• Software & Hardware Lifecycle Management
• Cost savings, cost avoidance, contract negotiation and preparation/support
• Extensive knowledge of Oracle, Microsoft, Adobe, IBM and other enterprise software titles
• Software metric knowledge, IBM Sub capacity, IBM PVUs, Kubernetes/Container, etc.
• SAM Tools such as ServiceNow SAM-Pro, ILMT, USU/Aspera, Flexera, etc.
• IAITAM CSAM Certification or industry recognized equivalent

What can we offer?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
  

Our commitment: Values-first culture We lead with our Values every day and bring them to life together. Boundless opportunity We create opportunities to learn and grow at every stage of your career. Continuous innovation We invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives. Championing Corporate Citizenship We build a business that benefits all collaborators and has a positive social and environmental impact. Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com . One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com . Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .






Salary & Benefits The annual base salary for this role in the primary location of Waterloo, Ontario is expected to be between $68,775.00 CAD - $114,625.00 CAD. If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.