Job Description

Company DescriptionDropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We\'re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn\'t it be great if our working environment-and the tools we use-were designed with people\'s actual needs in mind? Imagine if every minute at work were well spent-if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you\'ll join us on the journey.Team DescriptionOur Finance team builds the financial infrastructure to scale our growing company. We combine analytical and strategic thinking to develop a sound financial future for our global brand. We work closely with teams across the company, as well as with external partners.Role DescriptionAs a hire to the Dropbox Finance Team, you will support the Accounts Receivable teams end to end collections processes for Dropbox Business and Enterprise customers.The role consists of collections activities for our global customer base. Day to day tasks include customer follow ups, customer query resolution, cash application, write off\'s, bad debt analysis, and assisting with month and quarter close tasks.If you are a self starter who enjoys working in a fast pace environment this role will be ideal for you. You will be driven by delivering results and creating an impact, while also maintaining a high standard of customer service and operational excellence.You will be a key business partner and work closely with our Finance, Customer Experience and Sales teams.Please note, Dropbox is currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan.Responsibilities

• Ownership of a large portfolio of global customers
• Engage with customers to collect overdue balances
• Assist with the Accounts Receivable ticketing queue and maintain it on a daily basis
• Work with internal and external stakeholders to resolve issues promptly and within SLA
• Assist with cash application
• Submit refund, adjustment and write off requests in accordance with Dropbox policies
• Review and approve appropriate payment terms to extend to customers
• Assist in an ad hoc projects and initiatives as required

Requirements

• 2+ years experience in multinational accounts receivable
• Execution-focused, experience working in a role with high volumes and is driven to achieve goals and targets
• Independent, self starter, who takes full ownership of accounts
• Excellent inter-personal skills, and can establish and maintain excellent relationships within the team, internal stakeholders and external customers
• Strong communication, collaboration and interpersonal skills, with the ability to build strong relationships with internal and external business partners
• Strong organizational skills with the ability to prioritize tasks, promptly answer and resolve issues and work to various deadlines
• Desire to work in a dynamic, diverse and fast paced environment
• Fluent in English, written and spoken is required
• Experience in Microsoft Applications required, with Salesforce & Oracle Fusion a big plus

Preferred Qualifications

• Experience in Salesforce & Oracle Fusion a big plus
• Process-oriented with an appreciation and basic understanding of financial controls

Total RewardsCanada Pay Range$64,200-$86,800 CADThe range listed above is the expected annual salary/OTE for this role, subject to change.Salary/OTE is just one component of Dropbox\'s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations. However, for this role, the locations posted are preferred.BenefitsDropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental and vision coverage*
• Retirement Savings through a defined contribution pension or savings plan**
• Dropbox provides a Flexible PTO Policy in addition to your statutory holidays allowing you to unplug, unwind, and refresh
• Dropbox also provides exclusive additional paid time off for all FTE employees across the Globe, in addition to any relevant statutory holidays
• Protection Plans including Life and Disability Insurance*
• A Perks Allowance to be used on what matters most to you, whether that\'s wellness, learning and development, food & groceries, and much more
• Parental benefits including; Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support

Additional benefits details are available upon request.*Where group plans are not available, allowances are provided
**Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policyDropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

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