Job Description

What will be your daily pursuit?:
As a part of the Glacier Adventure team, A Glacier Experience Supervisor contributes to making the Columbia Icefield Adventure experience as safe, entertaining and informative as possible for both the department staff and guests visiting from around the globe. The Supervisor is responsible for ensuring all operators are safely operating various types of coach buses and unique Ice Explorer vehicles while delivering high-quality interpretive tour content in a professional and interactive manner, meeting the service goals and expectations of Pursuit. Compensation:
The starting salary for this position is $27.50 per hour. What perks can you expect?:

• $17.50/ day taxable benefit for housing and meals

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit\xe2\x80\x99s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world\xe2\x80\x99s most beautiful and iconic National Parks

What will you do in this job?:

• Routine in-the-field supervision and coaching of all department staff, which would involve:
  • Proper operation of the Coaches/Ice Explorers, including pre/post trip inspections and accurate completion of all documentation pertaining to the driver guide role
  • Professional conduct towards both guests and coworkers while in the field, including locations such as the Turnaround Point, Transfer Bays and Icefield Center Loading Gates
  • \xe2\x80\x9cOwn the Zone\xe2\x80\x9d ensuring all areas of the Driver Guide operations meet expectations from; cleanliness standards, employee appearance, customer service, safety and environmental standards
• Handling the payroll submission of the department under the supervision of the manager
• Assisting the manager in the day-to-day cooperative efforts between all other departments involved with the Columbia Icefield Adventure, and acting as the department lead in the manager\xe2\x80\x99s absence
• Receiving feedback from driver guides and staff from other departments that are involved with the Columbia Icefield Adventure, incident/accident reports, referring any outstanding items to the Sr Manager Operations and Attractions and/or the Director of Attractions, and conducting minor staff performance adjustments as required
• Performing routine administrative duties, including inventory management, short/long term staff scheduling, incident reporting and attending daily leadership meetings in the manager\xe2\x80\x99s absence
• Other duties as assigned

What skills and experience do you need for this job?:

• Class 2 with Q (Air Brakes Endorsement), an asset
• Previous leadership experience, Required
• General understanding of all Columbia Icefield operational policies and procedures relating to the Columbia Icefield Adventure Department, an asset
• Ability to think outside the box with a positive attitude, and fast-paced problem-solving skills
• A fantastic sense of humour as well as a friendly, mature, energetic personality for staff to look up to.
• Able to set a performance standard of excellence while operating in the field
• Able to effectively deliver difficult news to staff if necessary.
• Comfortable and confident in providing constructive feedback and offering solutions
• Proven team player able to build and support an effectively operating team and work cohesively with other departments
• Effective communication skills and conflict management - Enjoy working with a team in a busy, fast-paced environment
• Must enjoy working outdoors, even in challenging mountain weather conditions
• Comfortable working on your feet for extended periods of time in an outdoor environment. Be prepared for all weather conditions (Snow, Rain, Wind, Hail)
• Must meet the Organization\'s grooming and appearance standards
• To honour our commitment to be \xe2\x80\x9cAlways Honest\xe2\x80\x9d all employees must consent to a criminal record check
• Standard First-Aid or higher an asset

What will your work environment be like?:
This fun, summer job runs from March 25 - October 17, 2024 OR April 2 - October 17, 2024!

• Beautiful. You\xe2\x80\x99ll work in an iconic, unforgettable and inspiring locations. You\xe2\x80\x99ll see amazing scenery and wildlife. You\xe2\x80\x99ll participate in team events \xe2\x80\x93 and fun!
• Independent. You\xe2\x80\x99ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together \xe2\x80\x93 these job duties may change based on the needs of the team and company as a whole.


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.