Job Description

What will be your daily pursuit?:
The Guest Experience Department principally assists all guests by providing information on Columbia Icefield and Pursuit, services and amenities; by promoting and selling all of our related products and services, and ensuring a seamless experience for guests throughout their adventure. The role of the Guest Experience Lead Hand is to assist the Guest Experience Leadership Team with supporting, coaching, and encouraging Guest Experience Agents to provide upbeat and professional service that goes above and beyond our guests\xe2\x80\x99 expectations. The Lead Hand position will support all facets of the Guest Experience department in a \xe2\x80\x9chands-on\xe2\x80\x9d manner by jumping in to help in any or all of the job components of a Guest Experience Agent. Compensation:
The starting salary for this position is $19.50 per hour. What perks can you expect?:

• $17.50 per day housing and meals (based on double occupancy)

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit\xe2\x80\x99s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world\xe2\x80\x99s most beautiful and iconic National Parks

What will you do in this job?:

• Support, train, coach, encourage and ensure that each member of the Guest Experience Team provides an interactive and professional guest experience, aiming above and beyond our guests\xe2\x80\x99 expectations
• Focus on operational excellence, employee training and development, service standards and consistencies. This role will also be expected to be a role model to all Agents.
• Ability to cover frontline and directly serve our guests.
• Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practices
• Ensure delivery on key performance areas, and relaying feedback and solutions to the Leadership team
• Coordinating and participating in the daily running of the Guest Experience operation in addition to training, scheduling, recognition and performance management duties \xe2\x80\x93 all with the best office view you could ask for!
• Assist Guest Experience Manager and Supervisors with tasks in a timely and detailed manner including front line support as well as administrative tasks
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned

What skills and experience do you need for this job?:

• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Seeking someone mature, energetic, dependable and self-driven to help lead the Guest Experience Team. Should have the ability to thrive and lead independently in a fast-paced, chaotic, high-pressure environment
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Guest service-oriented mindset and a passion for coaching and developing employee skills
• Ability to think on the fly and outside the box to solve problems with a positive attitude
• Previous cash reconciliation and cash handling experience
• Previous experience using RTP POS system, an asset
• Second language, an asset
• Ability to follow direction from Icefield leadership and adapt to changes easily
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
• Be prepared for all weather conditions (Snow, Rain, Wind, Hail)
• Must meet the Organization grooming and appearance standards
• To honour our commitment to be \xe2\x80\x9cAlways Honest\xe2\x80\x9d all employees must consent to a criminal record check
• Standard First-Aid or higher an asset

What will your work environment be like?:
This fun, summer job runs from April 12 to October 15, 2024!

• Beautiful. You\xe2\x80\x99ll work in an iconic, unforgettable and inspiring locations. You\xe2\x80\x99ll see amazing scenery and wildlife. You\xe2\x80\x99ll participate in team events \xe2\x80\x93 and fun!
• Independent. You\xe2\x80\x99ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together \xe2\x80\x93 these job duties may change based on the needs of the team and company as a whole.


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.