Job Description

What will be your daily pursuit?:
As a part of the Glacier Experience team, dispatchers are the tour orchestrators of the Columbia Icefield attractions. Dispatchers are responsible for ensuring customers\xe2\x80\x99 needs are met through proper and efficient utilization of equipment and drivers. The Dispatcher is the center of communication for all lines of business at the Icefield. They must adapt and respond to changes, cancellations and unforeseen circumstances, all while monitoring personnel and equipment locations and statuses, which can make it a stressful position. Compensation:
The starting salary for this position is $19.00. What perks can you expect?:

• $17.50 per day housing and meals (based on double occupancy)

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit\xe2\x80\x99s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world\xe2\x80\x99s most beautiful and iconic National Parks

What will you do in this job?:

• Daily dispatching of tours, reacting to unforeseen changes and management of sales inventory
• Creating future Columbia Icefield dispatch, troubleshooting and resolving scheduling issues
• Communication and tour orchestration with onsite Group Sales Agents
• Communication with other attractions and third-party organizations
• Maintaining Vehicle tracking reports and communicating issues to Icefield Management
• Maintaining Visitor tracking reports and daily tour pax counts
• Adjust daily dispatch to ensure efficiency and balance across drivers and equipment
• Using Radio transmission to communicate with all Columbia Icefield business areas
• Forecasting of equipment and group business, flagging issues with Icefield Management
• Communicating with emergency personnel and 911 operators if an emergency occurs
• Other duties as assigned

What skills and experience do you need for this job?:

• Organization, time management and stress handling skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Fluent and articulate in English, able to communicate and comprehend over two-way radio, required
• Administrative skills including intermediate to advanced use of Microsoft Excel, required
• Experience using RTP POS Software, an asset
• Proven strength in problem solving, critical thinking, attention to detail and ability to make decisions
• Must be able to react quickly and efficiently, with flexibility in mind
• Ability to produce morale-boosting posts for staff in regard to activities & services
• Must be able to handle High stress situations calmly and logically
• Able to adapt and adhere to change easily
• Guest service-oriented mindset and an ability to work in a team environment
• Must enjoy working outdoors, even in challenging mountain weather conditions
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepared for all weather conditions (Snow, Rain, Wind, Hail)
• Must meet the Organization grooming and appearance standards
• To honour our commitment to be \xe2\x80\x9cAlways Honest\xe2\x80\x9d all employees must consent to a criminal record check
• Standard First-Aid or higher an asset

What will your work environment be like?:
This fun, summer job runs from April 20 to October 14, 2024!

• Beautiful. You\xe2\x80\x99ll work in an iconic, unforgettable and inspiring locations. You\xe2\x80\x99ll see amazing scenery and wildlife. You\xe2\x80\x99ll participate in team events \xe2\x80\x93 and fun!
• Independent. You\xe2\x80\x99ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together \xe2\x80\x93 these job duties may change based on the needs of the team and company as a whole.


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.