Job Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Gestionnaire des reclamations - Lesions professionnelles



Au sein d'une equipe matricielle, le gestionnaire des reclamations occupe un poste cle dans la gestion des relations clients et le traitement des dossiers de lesions professionnelles.



Principales responsabilites :



Elaborer et mettre en oeuvre des strategies de gestion des reclamations Conseiller les clients dans leurs efforts de reduction des couts associes aux lesions professionnelles Contribuer au developpement d'une culture de sante et securite au travail Assurer la liaison entre les clients et l'organisation concernant les dossiers de reclamations


Le titulaire du poste contribue a l'amelioration continue des pratiques de gestion des lesions professionnelles par son expertise technique et ses competences relationnelles.
RESPONSABILITES
Gestion des dossiers de lesions professionnellesAssurer la saine gestion des lesions professionnelles pour votre portefeuille clients au sein d'une equipe matricielle Etablir, en collaboration avec les intervenants, les strategies relatives a la gestion optimale des litiges en revision administrative

Conseil et accompagnement clientGuider les clients dans leur processus d'amelioration continue visant la reduction de l'impact des lesions professionnelles sur leur performance organisationnelle et financiere Conseiller les clients dans leurs efforts de maintien du lien d'emploi et les accompagner lors des visites de postes dans le cadre de la readaptation

Developpement de l'offre de servicesContribuer a bonifier l'offre de services integres en proposant aux clients des solutions permettant une meilleure prise en charge de la gestion SST (formations, expertises medicales, prevention, juridique, impartition, ergonomie, etc.)

QUALIFICATIONS ET COMPETENCES REQUISES
Formation et experienceBaccalaureat en gestion des ressources humaines/relations industrielles ou DEC dans un domaine connexe (juridique, administration, ressources humaines) 2 a 3 annees d'experience en gestion des lesions professionnelles au Quebec Maitrise du processus d'ouverture et de suivi des dossiers a la CNESST (administratif et medical) ainsi que des regles regissant l'assignation temporaire

Competences professionnellesExcellentes habiletes de communication verbale et ecrite Bonnes competences en resolution de problemes et identification de solutions Capacite d'analyse et de synthese developpee Sens de l'organisation pour gerer efficacement les priorites et les suivis Autonomie et capacite d'adaptation Esprit d'equipe et aptitudes collaboratives

AtoutsExperience en gestion des lesions professionnelles sur une base canadienne Aptitudes informatiques, connaissances de SharePoint, Microsoft Teams et Suite Office 365

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.