Job Description

Gestionnaire de Comptes Techniques
(Technical Account Manager English below)
Poste a temps plein
Montreal
Perion est une entreprise mondiale de technologies publicitaires offrant des solutions aux plus grandes marques et editeurs a travers le monde, sur les canaux de recherche, les medias sociaux, l'affichage, la video, la television connectee (CTV) et la publicite exterieure programmatique numerique (DOOH).
Grace a nos technologies primees basees sur l'IA et l'apprentissage automatique (AI/ML), nous traitons et optimisons quotidiennement des centaines de teraoctets de donnees et des milliards d'evenements. Nous collaborons avec de nombreuses sources pour offrir une experience publicitaire superieure sur tous les ecrans et plateformes - mobile, video, social et natif.
A propos de Perion et de notre division DOOH
Perion est une entreprise technologique mondiale qui propose des solutions strategiques en publicite numerique.
Notre division Digital Out-of-Home (DOOH) connecte les marques aux consommateurs grace a des espaces publicitaires exterieurs numeriques innovants et dynamiques, utilisant des donnees en temps reel et des solutions d'achat programmatique avancees.
Alors que nous elargissons notre presence dans le secteur en pleine croissance du DOOH, le maintien de l'excellence operationnelle - notamment dans la facturation et la gestion - est essentiel pour offrir un service client exceptionnel.
A propos du poste
Ce role consiste a ameliorer l'integration des editeurs, a creer des experiences positives et formatrices, tout en naviguant dans la complexite fascinante du monde de la publication OOH.
C'est une excellente opportunite pour une personne qui aime optimiser les processus et mettre en place des structures efficaces.
Vos principales responsabilites
Gerer et comprendre les attentes et motivations des clients utilisant Perion afin d'assurer leur satisfaction.
Superviser l'integration des nouveaux clients cote offre, conformement aux priorites internes, tout en etablissant des relations solides.
Identifier et resoudre les obstacles internes et externes lies a l'integration pour garantir une mise en oeuvre fluide.
Faciliter la communication entre les clients et les equipes d'integration et de plateforme de Hivestack.
Former les clients a l'utilisation efficace de la plateforme Perion.
Identifier les lacunes dans la base de connaissances client.
Transmettre les retours clients a l'equipe produit pour contribuer a l'identification de nouvelles fonctionnalites.
Definir et suivre les indicateurs de performance (KPI) clients, et les partager avec les parties prenantes internes.
Soutenir l'equipe de support client pour garantir le respect des delais de livraison.
Tenir a jour les informations clients dans le CRM et documenter les besoins et interactions.
Prendre des initiatives pour identifier de nouvelles opportunites de croissance.
Developper et maintenir des outils de reporting personnalises avances, en utilisant des techniques de visualisation et d'automatisation de donnees.
Deboguer et optimiser des scripts complexes dans plusieurs langages (JavaScript, Python, etc.) pour le depannage et l'automatisation.
Gerer, configurer et depanner les balises VAST pour une diffusion video precise et un suivi des performances.
Exploiter des competences SQL avancees pour l'extraction, la transformation et le reporting de donnees, avec des requetes optimisees.
Concevoir, implementer et maintenir des integrations API RESTful pour automatiser et synchroniser les donnees clients.
Profil recherche
Experience pertinente en gestion de comptes techniques ou experience equivalente.
Maitrise des CRM (idealement Salesforce) et gestion a jour des informations clients.
Solides competences analytiques et en resolution de problemes.
Maitrise du developpement, de la maintenance et de l'automatisation d'outils de reporting avances.
Experience averee en debogage et optimisation de scripts dans plusieurs langages de programmation.
Expertise dans la configuration et le depannage des balises VAST en environnement publicitaire video.
Competences SQL avancees : optimisation des requetes, transformation et analyse de donnees.
Experience pratique en developpement API RESTful pour l'automatisation et l'integration.
Excellentes aptitudes en communication et en relations interpersonnelles.
Capacite a vulgariser des informations techniques aupres d'audiences non techniques.
Experience dans la gestion de multiples parties prenantes et projets.
Esprit d'equipe, sens de l'organisation et capacite a gerer les priorites.
Maitrise de l'anglais (oral et ecrit).
Ce que nous offrons
L'opportunite de croitre au sein d'une entreprise mondiale dynamique favorisant le developpement personnel et professionnel.
Une petite equipe collaborative ou vous pouvez avoir un impact direct sur le produit et la culture.
Des avantages sociaux complets, incluant soins de sante, allocation bien-etre et avantages lies au teletravail.
Programme de jumelage REER (regime enregistre d'epargne-retraite).
Technical Account Manager
Full Time Position
Montreal
Perion is a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video, CTV, and programmatic DOOH.
Home to an award-winning technology solution -- with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. We're working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native.
About Perion and Our DOOH Division:
Perion is a global technology company delivering strategic business solutions in digital advertising. Our Digital Out-of-Home (DOOH) division connects brands to consumers through innovative and dynamic outdoor digital advertising spaces, using real-time data and advanced programmatic buying solutions. As we expand our footprint in the rapidly growing DOOH space, maintaining operational excellence in billing and invoicing processes is crucial to delivering exceptional client service.
About this opportunity
This role will be tasked with improving publisher onboarding, creating positive and educational experiences as well as work through the complex and intriguing kinks of OOH publishing. This will also be a great opportunity for someone who enjoys streamlining processes and who has a knack for putting structure into action.
How You'll Make an Impact

• Manage and understand client expectations and motivations for using Hivestack to lead them to satisfaction.
• Oversee onboarding of Hivestack's new supply-side clients in accordance with internal prioritization while building strong customer relationships; keep internal and external stakeholders informed of progress.
• Identify and respond to internal and external onboarding roadblocks to ensure smooth implementation and launch; facilitate resolution.
• Facilitate communication between clients and Hivestack's Integration Specialists and Platform Specialists.
• Train clients to effectively use the Hivestack platform.
• Identify gaps in Hivestack's client-facing knowledge base.
• Communicate client feedback to Product Management to help identify potential new features and products. Establish and monitor client KPIs; share with internal stakeholders.
• Provide backup for Hivestack client support queue by making sure we respect our deliverables on time.
• Keep client information in CRM up to date, document client requirements and interactions.
• Take initiatives in identifying growth opportunities.
• Develop and maintain sophisticated custom reporting tools to meet complex client needs, utilizing advanced data visualization and automation techniques.
• Debug and optimize complex scripts using multiple programming languages (JavaScript, Python, etc.) for troubleshooting and automation.
• Manage, configure, and troubleshoot VAST tags for precise video ad delivery and performance tracking.
• Leverage advanced SQL skills for data extraction, transformation, and reporting; create optimized queries to ensure efficient data processing.
• Design, implement, and maintain API integrations for seamless client automation and data synchronization, leveraging RESTful APIs.

What do you need to perform in this job

• Relevant Technical Account Management experience or any equivalent experience.
• Proven experience with CRMs (preferably Salesforce) and maintaining up-to-date client information.
• Strong analytical and problem-solving skills.
• Proficiency in developing, maintaining, and automating advanced custom reporting tools.
• Advanced experience debugging and optimizing scripts in multiple programming languages.
• Expertise with VAST tags, their configuration, and troubleshooting in video advertising environments.
• Advanced SQL skills, including query optimization, data transformation, and analysis.
• Hands-on experience with API development, including RESTful APIs for automation and integration.
• Excellent communication and interpersonal skills.
• Able to communicate complex information to non-technical audiences.
• Experience in managing multiple stakeholders and projects.
• Team player with the ability to prioritize and manage time effectively.
• Fluent in English (spoken and written).

What We'll Bring to the Table

• An opportunity to grow with a dynamic global company with personal and professional growth
• Work with a small collaborative team where you can directly impact both product and culture
• Benefits, healthcare, wellness allowance and work from home office perks
• RRSP matching program

Perion is committed to creating a diverse work environment and is proudly an equal opportunity employer.

Skills Required