Job Description

Gestionnaire de communaut\xc3\xa9 Montreal, QC
BGO: BGO est lun des principaux conseillers internationaux en gestion des investissements immobiliers et un fournisseur de services immobiliers de premier plan, reconnu dans le monde entier. BGO sert les int\xc3\xa9r\xc3\xaats de plus de 750 clients institutionnels, et offre une expertise en gestion des actifs pour les bureaux, le secteur industriel, les propri\xc3\xa9t\xc3\xa9s multir\xc3\xa9sidentielles, la vente au d\xc3\xa9tail et lindustrie h\xc3\xb4teli\xc3\xa8re dans le monde entier. BGO poss\xc3\xa8de des bureaux dans 28 villes situ\xc3\xa9es dans 14 pays, et d\xc3\xa9tient une exp\xc3\xa9rience et des connaissances locales vastes, et des r\xc3\xa9seaux \xc3\xa9tendus dans toutes les r\xc3\xa9gions o\xc3\xb9 elle investit dans les actifs immobiliers et les g\xc3\xa8re au nom de ses clients sur les march\xc3\xa9s primaires, secondaires et de co-investissement. BGO fait partie de SLC Management, lentit\xc3\xa9 institutionnelle de gestion des actifs non traditionnels de la Sun Life. Pour en savoir plus, veuillez consulter le site www.bgo.com BentallGreenOak pr\xc3\xb4ne une culture dentreprise qui attire et conserve les personnes les plus talentueuses. Nous encourageons les possibilit\xc3\xa9s de croissance, de perfectionnement et de promotion en offrant \xc3\xa0 nos employ\xc3\xa9s des moyens pour travailler efficacement et nous efforcer davoir un meilleur rendement de fa\xc3\xa7on continue. Nous nous engageons \xc3\xa0 cr\xc3\xa9er un environnement de travail s\xc3\xbbr et durable.
R\xc3\xa9sum\xc3\xa9: Nous proposons une occasion passionnante de rejoindre la toute communaut\xc3\xa9 de location r\xc3\xa9sidentielle de BentallGreenOak. Nous sommes \xc3\xa0 la recherche dun dirigeant passionn\xc3\xa9 de limmobilier r\xc3\xa9sidentiel pour se joindre \xc3\xa0 notre \xc3\xa9quipe. Le gestionnaire de communaut\xc3\xa9 dirigera l\xc3\xa9quipe sur place d\xc3\xa9di\xc3\xa9e, pr\xc3\xa9parant le terrain pour une exp\xc3\xa9rience exceptionnelle des r\xc3\xa9sidents, en assurant une vie quotidienne de qualit\xc3\xa9 et en supervisant toutes les fonctions op\xc3\xa9rationnelles et commerciales de limmeuble, y compris loptimisation du revenu net dexploitation. Le candidat retenu excellera dans un milieu tr\xc3\xa9pidant, sera autonome, aura des aptitudes pour le d\xc3\xa9veloppement personnel et aura la passion doffrir une exp\xc3\xa9rience client de qualit\xc3\xa9 sup\xc3\xa9rieure.
Votre r\xc3\xb4le : Surveillance op\xc3\xa9rationnelle

• La gestion quotidienne de la propri\xc3\xa9t\xc3\xa9, en mettant laccent sur un niveau \xc3\xa9lev\xc3\xa9 de service \xc3\xa0 la client\xc3\xa8le;
• Sassurer que tous les loyers sont per\xc3\xa7us, enregistr\xc3\xa9s, et que les ch\xc3\xa8ques sont d\xc3\xa9pos\xc3\xa9s, y compris les d\xc3\xa9p\xc3\xb4ts de garantie;
• Proc\xc3\xa9der au recouvrement des arris de loyers; pr\xc3\xa9parer les avis de r\xc3\xa9siliation, les avis daugmentation de loyer et dautres avis, le cas \xc3\xa9ch\xc3\xa9ant, et ce, en conformit\xc3\xa9 avec la Loi sur la location des locaux dhabitation;
• Travailler avec les coll\xc3\xa8gues pour coordonner les t\xc3\xa2ches et les responsabilit\xc3\xa9s de fin de mois, y compris linspection pr\xc3\xa9alable des suites et la planification des entrepreneurs et du personnel pour le roulement des suites;
• Effectuer des inspections r\xc3\xa9guli\xc3\xa8res et proactives de la propri\xc3\xa9t\xc3\xa9 et faire des recommandations, au besoin;
• Acheter des fournitures et coordonner les services pour la propri\xc3\xa9t\xc3\xa9;
• G\xc3\xa9rer les demandes de maintenance quotidiennes et attribuer les bons de travail;
• Dautres t\xc3\xa2ches connexes, au besoin, peuvent inclure le soul\xc3\xa8vement dobjets.

Location

• Le cas \xc3\xa9ch\xc3\xa9ant, r\xc3\xa9pondre aux demandes de location, guider des visites de la propri\xc3\xa9t\xc3\xa9 et montrer les suites disponibles, et effectuer un suivi aupr\xc3\xa8s des r\xc3\xa9sidents potentiels en tentant dobtenir un engagement \xc3\xa0 la location;
• Maintenir une connaissance approfondie des produits, y compris la disponibilit\xc3\xa9 des types et des am\xc3\xa9nagements des suites, des aires communes et des commodit\xc3\xa9s du b\xc3\xa2timent, des services de quartier environnants et des services \xc3\xa0 valeur ajout\xc3\xa9e fournis;
• Mener r\xc3\xa9guli\xc3\xa8rement des \xc3\xa9tudes de march\xc3\xa9, analyser la concurrence et cerner les tendances du march\xc3\xa9 dans le but de fournir des commentaires et des recommandations sur les prix et la strat\xc3\xa9gie.

Exp\xc3\xa9rience des r\xc3\xa9sidents

• Promouvoir un fort sens de la communaut\xc3\xa9 en mettant laccent sur lam\xc3\xa9lioration de lexp\xc3\xa9rience client et le maintien dune solide gestion de la r\xc3\xa9putation;
• Traiter avec professionnalisme et courtoisie lensemble des demandes, des commentaires, des plaintes ou des pr\xc3\xa9occupations des r\xc3\xa9sidents (actuels et potentiels) et faire le suivi en cons\xc3\xa9quence;
• Effectuer des inspections de d\xc3\xa9m\xc3\xa9nagement et lorientation des propri\xc3\xa9t\xc3\xa9s avec les nouveaux r\xc3\xa9sidents;
• G\xc3\xa9rer le processus de renouvellement des baux dans le but dune fid\xc3\xa9lisation \xc3\xa9lev\xc3\xa9e des r\xc3\xa9sidents;
• Organiser des \xc3\xa9v\xc3\xa9nements et des exp\xc3\xa9riences pour les r\xc3\xa9sidents afin daccro\xc3\xaetre la fid\xc3\xa9lit\xc3\xa9 des clients.

Direction

• \xc3\x8atre responsable de la direction, du d\xc3\xa9veloppement, de la supervision et des activit\xc3\xa9s de lensemble du personnel, des prestataires de services et des entrepreneurs du site offrant des services aux r\xc3\xa9sidents;
• \xc3\x89laborer des plans daction, \xc3\xa9tablir des objectifs et inspirer ou motiver une \xc3\xa9quipe pour atteindre et d\xc3\xa9passer ses objectifs, r\xc3\xa9viser ou ajuster les plans, au besoin.

Gestion financi\xc3\xa8re

• Contribuer \xc3\xa0 la planification et \xc3\xa0 la budg\xc3\xa9tisation, y compris la pr\xc3\xa9paration du budget annuel, les nouvelles pr\xc3\xa9visions, les plans de gestion, les rapports de rendement et les rapports sur les \xc3\xa9carts;
• \xc3\x89mettre des bons de commande et organiser des transactions, conform\xc3\xa9ment aux normes et politiques de BentallGreenOak;
• Mener des op\xc3\xa9rations selon les param\xc3\xa8tres budg\xc3\xa9t\xc3\xa9s.

D\xc3\xa9veloppement durable

• Fixer des objectifs et des objectifs en mati\xc3\xa8re defficacit\xc3\xa9 \xc3\xa9nerg\xc3\xa9tique, d\xc3\xa9missions de gaz \xc3\xa0 effet de serre, dutilisation de leau et de recyclage;
• Rechercher continuellement, et motiver les r\xc3\xa9sidents ainsi que le personnel \xc3\xa0 identifier des occasions de r\xc3\xa9duction de d\xc3\xa9chets et dam\xc3\xa9lioration du recyclage;
• Adopter et soutenir de mani\xc3\xa8re proactive la culture de BentallGreenOak quant \xc3\xa0 la durabilit\xc3\xa9 environnementale et la responsabilit\xc3\xa9 sociale et dentreprise.

Qui vous \xc3\xaates :

• Bilingue - Excellente ma\xc3\xaetrise du fran\xc3\xa7ais et de l\'anglais (parl\xc3\xa9 et \xc3\xa9crit), ce poste n\xc3\xa9cessite une communication r\xc3\xa9guli\xc3\xa8re avec les clients, les services comptables et financiers qui op\xc3\xa8rent dans d\'autres villes canadiennes.
• Exp\xc3\xa9rience- Au moins trois ans dexp\xc3\xa9rience connexe en gestion immobili\xc3\xa8re r\xc3\xa9sidentielle ou en h\xc3\xa9bergement, cours postsecondaires en gestion immobili\xc3\xa8re ou en h\xc3\xa9bergement, exp\xc3\xa9rience en gestion d\xc3\xa9quipe;
• \xc3\x89tudes- Un dipl\xc3\xb4me coll\xc3\xa9gial ou universitaire dans un domaine daffaires ou dh\xc3\xa9bergement serait un atout;
• Comp\xc3\xa9tences en relation/leadership- Capacit\xc3\xa9 \xc3\xa0 communiquer efficacement et professionnellement, tant \xc3\xa0 loral qu\xc3\xa0 l\xc3\xa9crit; capacit\xc3\xa9 \xc3\xa0 d\xc3\xa9velopper et \xc3\xa0 maintenir des relations de travail coop\xc3\xa9ratives avec les membres de l\xc3\xa9quipe, la haute direction, les entrepreneurs, les r\xc3\xa9sidents et le public;
• Comp\xc3\xa9tences organisationnelles/multit\xc3\xa2ches- Capacit\xc3\xa9 \xc3\xa0 g\xc3\xa9rer efficacement son temps et les \xc3\xa9ch\xc3\xa9ances; aptitude \xc3\xa0 travailler sous pression et \xc3\xa0 donner des r\xc3\xa9sultats de qualit\xc3\xa9; capacit\xc3\xa9 \xc3\xa0 g\xc3\xa9rer des demandes multiples et des priorit\xc3\xa9s concurrentes, et \xc3\xa0 sadapter \xc3\xa0 de nouvelles id\xc3\xa9es et \xc3\xa0 des changements constants; personne ax\xc3\xa9e sur les r\xc3\xa9sultats, soucieuse des d\xc3\xa9tails et pr\xc3\xa9cise;
• Comp\xc3\xa9tences en mati\xc3\xa8re de prise de d\xc3\xa9cision- Aptitude \xc3\xa0 r\xc3\xa9soudre des probl\xc3\xa8mes en tenant compte des faits et en faisant preuve de bon sens; aptitude \xc3\xa0 atteindre les objectifs en adoptant une approche strat\xc3\xa9gique; motivation \xc3\xa9prouv\xc3\xa9e et disposition \xc3\xa0 g\xc3\xa9rer le changement et \xc3\xa0 sy adapter;
• Comp\xc3\xa9tences informatiques- Comp\xc3\xa9tences interm\xc3\xa9diaires avec Microsoft Office : MS Word, Excel et Outlook; la connaissance de Yardi est un atout;
• Disponibilit\xc3\xa9- Souplesse dans les heures de travail pour \xc3\xaatre disponible le dernier jour de chaque mois et les deux ou trois premiers jours du d\xc3\xa9but du mois afin de r\xc3\xa9pondre aux besoins des d\xc3\xa9m\xc3\xa9nagements et des emm\xc3\xa9nagements, des commerces et de la perception des loyers. \xc3\x8atre en mesure de g\xc3\xa9rer les situations durgence qui surviennent apr\xc3\xa8s les heures normales de travail;
• Connaissances- Une compr\xc3\xa9hension approfondie des lois, l\xc3\xa9gislations et droits en vigueur concernant les relations avec les r\xc3\xa9sidents et les propri\xc3\xa9taires;
• Certificat de police- Une v\xc3\xa9rification des ant\xc3\xa9c\xc3\xa9dents criminels est requise pour lemploi.

Nous remercions tous les candidats de leur int\xc3\xa9r\xc3\xaat pour un emploi chez BGO, mais seuls les candidats s\xc3\xa9lectionn\xc3\xa9s pour une entrevue seront contact\xc3\xa9s. Chez BGO, nous reconnaissons que les exp\xc3\xa9riences, perspectives et points de vue uniques de chaque employ\xc3\xa9 renforcent notre capacit\xc3\xa9 \xc3\xa0 cr\xc3\xa9er et \xc3\xa0 apporter la meilleure valeur ajout\xc3\xa9e \xc3\xa0 nos clients, partenaires, parties prenantes et investisseurs. Par cons\xc3\xa9quent, nous encourageons fortement les candidats de tous les sexes, \xc3\xa2ges, origines ethniques, cultures, capacit\xc3\xa9s, orientations sexuelles et exp\xc3\xa9riences de vie \xc3\xa0 postuler chez nous. BGO sengage \xc3\xa0 suivre des pratiques dembauche \xc3\xa9quitables, et nous serons heureux de discuter des am\xc3\xa9nagements possibles et de garantir l\xc3\xa9quit\xc3\xa9 dans notre processus dembauche. Nous pouvons r\xc3\xa9pondre \xc3\xa0 toute demande dam\xc3\xa9nagement, pour cela veuillez communiquer avec nous \xc3\xa0 ladresse courriel accessibility@bgo.com en pr\xc3\xa9cisant : le num\xc3\xa9ro doffre demploi, votre nom et le mode de communication que vous pr\xc3\xa9f\xc3\xa9rez.
Community Manager Montreal, QC
Who We Are: BGO is a leading, global real estate investment management advisor, real estate lender, and a globally recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across fourteen countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life. For more information, please visit www.bgo.com BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.
The Opportunity: We have an exciting opportunity to join BentallGreenOaks residential rental community. Were looking for a passionate residential real estate leader to join our team. The Community Manager will lead the dedicated on-site team, setting the stage for exceptional resident experience, ensuring elevated day-to-day living, and overseeing all operational and business functions of the building, including maximizing the net operating income. The successful candidate will thrive in a fast-paced environment, be a self-starter, have an aptitude for personal growth and have a passion for providing elevated customer experiences.
What you will do: Operational Oversight

• Day-to-day management of the property with a focus on a high level of customer service
• Ensure all rents are received, recorded, and cheques are deposited, including security deposits
• Pursue rental arrears; serving Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with Residential Tenancy Act
• Work with colleagues to coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites
• Perform regular and proactive inspections of the property and make recommendations as required
• Purchase supplies and coordinate services for the property
• Manage daily maintenance requests and assign work orders
• Other related duties as required; such duties may include lifting

Leasing

• As required, respond to leasing inquiries, conduct property tours, show available suites and perform follow ups to prospective residents with the view to obtaining a commitment to lease
• Maintain a comprehensive knowledge of product, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided
• Conducting regular market surveys, analyzing competition, and identifying market trends for the purpose of providing input and recommendations on pricing and strategy

Resident Experience

• Promote a strong sense of community by maintaining an overall focus on enhancing the customer experience, and maintaining strong reputation management
• Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents (current and perspective) and follows up accordingly
• Conduct move-in inspections and property orientation with new residents
• Manage the lease renewal process with a goal of high resident retention
• Organize resident events and experiences to increase customer loyalty

Leadership

• Responsible and accountable for the leadership, development and supervision and activities of all resident services site staff, service providers, and contractors
• Develop action plans, establish goals and inspire/motivate a team to meet and exceed their goals, revise/adjust plans when necessary

Financial Management

• Provide input for planning and budgeting, inclusive of annual budget preparation, reforecasts, management plans, performance reports, and variance reports
• Issue purchase orders and arrange for trades, in adherence to BentallGreenOak standards and policies
• Conduct operations within budgeted parameters

Sustainability:

• Set targets and goals for energy efficiency, greenhouse gas emissions, water usage and recycling
• Continually seek and engage residents and staff in identifying opportunities for waste reduction and improvements in recycling
• Embrace and pro-actively support BentallGreenOak's culture of environmental sustainability, and corporate and social responsibility.

Who you are:

• Bilingual - Excellent command of French and English (spoken and written), this position requires regular communication with clients, the accounting and finance departments that operate in other Canadian cities.
• Experience: 3+ years of related experience with residential property management or hospitality, post-secondary courses in property management or hospitality, experience leading a team.
• Education: A College or University education in a business or hospitality field would be considered an asset.
• Relationship/Leadership Skills: Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with team members, senior management, contractors, residents, and the public
• Organizational/Multi-Task Skills: Ability to allocate ones time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate
• Decision Making Skills: Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change
• Computer Skills: Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook; knowledge of Yardi an asset
• Availability: Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades and rent collection. Being able to handle emergencies occurring after regular office hours
• Knowledge: A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations
• Police Clearance: A criminal verification check is required for employment

We thank all applicants for their interest in employment with BGO (Canada) LP, however only those selected for an interview will be contacted. At BGO, we recognize that each employees unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners, and stakeholders/investors. Therefore, we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply to our career opportunities. BGO is committed to equitable hiring practices, and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at accessibility@bgo.com and include: Job posting number, your name and your preferred method of contact.