Job Description

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


WHO WE ARE

We love books and all things beautiful We are Canada's Cultural Department Store Books are our heart and our soul and Great Books are JUST the Beginning...

We play by the following rules:

We exist to add joy to our customers' lives each and every time they interact with us and our products Our job is to create joyful moments for our customers We treat each other the way we'd treat a valued friend We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate

La personne retenue est responsable de la creation et de la mise en oeuvre de la vision, de la strategie et de l'orientation pour des categories precises de l'ensemble du portefeuille francais, ainsi que du soutien et de l'execution de la strategie globale en matiere de produits et de categories du portefeuille francais. La personne doit veiller a ce qu'Indigo soit un intermediaire respecte en ce qui concerne les idees de lecture et l'achat de livres en francais au Canada. Elle doit executer la strategie en matiere de livres et est responsable de la croissance et de la rentabilite de ses programmes et de certaines categories. Elle est aussi chargee du developpement et de la croissance de l'offre de produits locaux en francais.

PRINCIPAUX INDICATEURS DE RENDEMENT

Livres : revenus, marge d'exploitation, unites vendues (vertical) Productivite des stocks (retours, rotation des stocks, marge nette de rendement des stocks) Indicateurs lies a la clientele (a determiner) Performance des strategies des categories Part de marche des strategies des categories Rendement des projets d'investissement en capital, le cas echeant Gestion efficace du calendrier de presentation visuelle et du positionnement des stocks Reaction positive de la clientele et selection de produits adaptee a la marque

RESPONSABILITES PRINCIPALES

Operationnelles

Appuyer le directeur ou la directrice et le gestionnaire du Commerce en francais dans l'execution de la strategie globale et dans la demonstration de faisabilite du commerce en francais. Superviser des programmes individuels et certaines categories, et veiller a l'atteinte des objectifs financiers tout en ameliorant l'experience client de bout en bout. Aider a repondre aux besoins quotidiens de l'entreprise en ce qui concerne l'ensemble du portefeuille. Collaborer avec des equipes interfonctionnelles pour mettre en oeuvre la vision et la strategie d'Indigo. Cerner et prevoir de maniere proactive les attentes et les besoins de la clientele, et faire connaitre les tendances client a l'equipe responsable des livres et aux partenaires interfonctionnels du commerce en francais. Identifier les principales occasions de vente pertinentes pour notre clientele et appliquer la strategie de la categorie en utilisant toutes les ressources disponibles (connaissance de la clientele, culture, medias, catalogues des fournisseurs, tendances de l'industrie, etc.). Chercher activement des produits de marchandise generale qui : + enrichissent l'experience de notre clientele francophone;
+ incitent notre clientele a acheter;
+ augmentent notre concurrentialite sur le marche francophone;
+ ameliorent l'experience client;
+ font progresser la strategie de l'entreprise en matiere de representation de la diversite et des voix sous-representees.
Collaborer avec l'equipe de planification pour optimiser l'efficacite des stocks et accroitre la rentabilite. Collaborer avec l'equipe des stocks pour determiner l'allocation des magasins et developper des plans d'optimisation qui tiennent compte de la strategie de la categorie. Optimiser l'espace numerique et stimuler les ventes du commerce electronique grace a une vaste offre de produits dans toutes les categories. Utiliser les donnees numeriques sur la clientele et la part de marche pour creer une offre de produits en ligne et en magasin qui stimulera les ventes, reduira le taux de rebond et augmentera la conversion en ligne. Etablir et entretenir de bonnes relations avec les fournisseurs afin de trouver de nouveaux produits qui s'inscrivent bien dans le contexte de la marque. Negocier avec les fournisseurs pour maximiser les ventes et les profits et obtenir les meilleures conditions commerciales possibles. Collaborer avec l'equipe responsable de l'experience avec les livres pour etablir des normes de presentation visuelle qui ameliorent l'experience client. Defendre les interets de la clientele en la placant au coeur des processus de conception et de prise de decisions. Chercher des solutions technologiques de pointe que la clientele voudra adopter. Remettre constamment en question le statu quo en reperant des occasions d'amelioration, en decelant les problemes et en les reglant.

Interpersonnelles

Aider tous les secteurs de l'entreprise a mieux comprendre les centres d'interet de la clientele et a mieux comprendre les gens qui achetent des livres. Favoriser la confiance et la comprehension au sein de l'entreprise. Fournir des commentaires sinceres sur le rendement et le potentiel. Collaborer avec les autres pour mettre en place rapidement et facilement des solutions flexibles et polyvalentes. Partager ses connaissances techniques avec autrui et chercher a apprendre des autres. Aider les autres a voir le fruit de leurs efforts et demander regulierement l'opinion des autres. Encourager les autres a exposer leur point de vue et a accepter les commentaires.

Culturelles

Incarner les valeurs d'Indigo et adopter une attitude positive dans toutes ses activites. Promouvoir la diversite d'opinions et faire preuve d'ouverture d'esprit. Participer activement au maintien d'une culture d'apprentissage et oser prendre des risques sans craindre de commettre des erreurs. Accueillir, promouvoir et influencer le changement au sein de l'entreprise et de l'equipe responsable des livres.

CADRE ORGANISATIONNEL

Superieur immediat ou superieure immediate : Directeur, Commerce en francais


Dirigeant ou dirigeante a deux echelons superieurs : Vice-president principal ou vice-presidente principale, Livres

RELATIONS PRINCIPALES

A l'interne

Gestionnaires, Experience et selection de livres Planification et gestion des stocks Livres et jouets pour enfants Marchandise generale pour adultes Numerique Equipes sur le terrain Marketing et contenu Exploitation des magasins

A l'externe

Fournisseurs Auteurs et auteures

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MISSION


The Associate Category Manager, French Business is accountable for creating and implementing the vision, strategy and direction for specific categories within the total French portfolio as well as supporting and executing the overall French portfolio product and category strategy. They will strive to ensure that Indigo is a respected conduit for reading inspiration and French language book purchases in Canada. The Associate Category Manager will execute on Reading strategy and is responsible for driving growth and profitability within their programs and select categories. They are also responsible for the development and growth of the French language local products assortment.

KEY PERFORMANCE METRICS

Print Revenue, Net Margin, Sales units (vertical) Productivity of the inventory investments (Returns, NMROI and Turns) Customer Metrics (TBD) Performance on category strategies Category strategies market share ROI on Capital Investment projects, where appropriate Effective management of Merchandising Calendar and Inventory Position Positive Consumer response and Brand Appropriate product selection

KEY ACCOUNTABILITIES

Functional

Support the French business Director and Manager with the execution of the overall French strategy and proof of concept Oversee individual programs and select category, as well as ensure financial goals are met while improving the end-to-end customer experience Support with the day-to-day business needs of the total portfolio Collaborate with cross-functional teams to execute Indigo's vision and strategy Proactively identify and anticipate customer expectations and needs, and surface customer trends to the Print team and the French business cross functional partners Identify key sales opportunities that will be relevant to our customers and deliver on the Category Strategy using every available resource (customer insights, culture, media, vendor catalogues, industry trends, etc.) Actively source GM products that: + Enrich the experience of our francophone customers
+ Inspire customers to purchase
+ Improve our competitivity in the francophone market
+ Augments the customer experience
+ Advances the organization strategy to represent more diverse and under-represented voices
Partner with the planning team to maximize inventory efficiencies and increase profitability Partner with the Inventory Team to develop store allocations and optimization plans that support the Category Strategy Optimize the digital space and drive e-commerce sales through endless aisle assortment across categories Use digital customer and market share data to build retail and online assortment to drive sales, reduce bounce rate, and increase on-line conversion Seek out and maintain positive vendor relationships focusing on finding new and brand appropriate merchandise Negotiate with vendors to maximize sales and profits, and gain best possible terms of engagement Partner with the Print Experience Team to develop visual merchandising standards that evolve customer experience Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes Embrace and seek out technology that creates high tech and high touch solutions for Indigo's customers Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

Grow understanding of customer Interests across the organization and deepen the business' understanding of book customers Foster trust and understanding within the organization Give authentic feedback on performance and potential Collaborate with others to drive flexible and iterative solutions, quickly and easily Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impact of their efforts and proactively engage other functions to get input Encourage others to share freely their point of view and be open to feedback

Cultural

Model Indigo's beliefs and convey a positive image in everything you do Celebrate diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes Embrace, champion, and influence change throughout Print and the organization

SCOPE

Reports to: Director, French business


Manager once Removed (MOR): SVP, Print

KEY RELATIONSHIPS

Internal:

Print Curation & Experience Managers Planning & Inventory Management Kids & Toy Adult GM Digital Field Teams Marketing & Content Retail Operations

External:

Vendors Authors

Qualifications

Experience de travail, formation et diplomes

Diplome universitaire en commerce ou dans un domaine connexe De 3 a 5 ans d'experience en gestion des achats et des categories dans des magasins specialises, des librairies ou le monde de l'edition Experience demontree en leadership

Competences, habiletes et aptitudes

Bilinguisme (anglais et francais). Le membre de l'equipe doit pouvoir communiquer en francais verbalement et par ecrit. Il devra utiliser l'anglais pour pouvoir communiquer avec des fournisseurs externes, des membres de l'equipe dans d'autres provinces du Canada (a l'exclusion du Quebec) et la clientele. Approche axee sur les clients Capacite a communiquer une vision captivante et inspirante ainsi qu'un but precis Capacite demontree a etablir des relations commerciales productives avec des partenaires internes et externes Passion de la categorie Capacite a apprendre et a s'adapter dans un milieu dynamique Aise avec les risques et l'incertitude Approche creative a la resolution de problemes et sens de l'innovation Capacite a comprendre les problemes et a recommander des solutions Approche axee sur les resultats Capacite a etablir des relations professionnelles et productives basees sur la confiance et l'integrite

Desir d'apprendre et de croitre au sein de l'entreprise, tout en etant responsable de son propre developpement


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Work Experience / Education / Certifications

University degree, in business or related field 3-5 years of experience in buying and category management of specialty, book retail or publishing industry Proven and demonstrated leadership experience

Competencies / Skills / Attributes

Bilingual in French and English.Employee must be able to communicate verbally and in writing in French. Employee will be required to use the English language to be able to communicate with external vendors, employees from other provinces across Canada (excluding Quebec) and with clients Customer-centric approach Communicates a compelling and inspiring vision and sense of core purpose Proven ability to build productive business relationships with both internal and external partners Passionate for the category Ability to learn and adapt in a constantly changing environment Comfortable handling risk and uncertainty Creative approach to problem-solving and innovation Ability to understand problems and recommend solutions Results driven Ability to establish professional and productive relationships based on trust and integrity Strong desire to learn and grow within the organization, with an understanding that development is an employee's own responsibility

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

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