Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

PRINCIPALES FONCTIONS ET RESPONSABILIT\xc3\x89S :

• Maintien d\xe2\x80\x99une affectation de gestionnaire de cas de territoire;
• Maintien continu des projets d\xc3\xa9sign\xc3\xa9s;

• Surveillance;
• Respect des protocoles;
• Documentation des dossiers de cas (\xc3\xa9lectroniques et papier);
• Utilisation de la base de donn\xc3\xa9es et exactitude des informations recueillies;
• Appels t\xc3\xa9l\xc3\xa9phoniques pour l\xe2\x80\x99exactitude du contenu et \xc3\xa9tiquette t\xc3\xa9l\xc3\xa9phonique;

• Participation \xc3\xa0 des consultations aupr\xc3\xa8s des clients et \xc3\xa0 des s\xc3\xa9ances de travail en collaboration avec le gestionnaire ou en l\xe2\x80\x99absence du gestionnaire;
• Identification des besoins de formation bas\xc3\xa9s sur le suivi et la formation de recyclage selon les besoins et si jug\xc3\xa9 n\xc3\xa9cessaire, en collaboration avec le gestionnaire;
• Avec le gestionnaire, participer au processus d\xe2\x80\x99embauche et de formation du nouveau personnel;
• Identification des besoins en mati\xc3\xa8re de modification de la base de donn\xc3\xa9es du programme, des protocoles et des processus en cours;
• Communications quotidiennes et continues sur les projets li\xc3\xa9s aux clients;

• Soutien et remplacement du gestionnaire; et
• Rapports sur les clients;
• D\xe2\x80\x99autres fonctions et t\xc3\xa2ches peuvent \xc3\xaatre confi\xc3\xa9es au gestionnaire adjoint de programme de temps \xc3\xa0 autre, selon les besoins.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Maintenance of a territory caseworker assignment;
• Ongoing maintenance of the assigned projects;
• Monitoring:
• Protocol adherence;
• Documentation in case files (electronic and hard files);
• Database use and accuracy of information collected;
• Phone calls for accuracy of content and telephone etiquette;
• Participation in client consultations and working sessions in collaboration with the manager or in the manager\xe2\x80\x99s absence;
• Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager;
• With the manager, participate in the hiring and training process of new staff;
• Identification of needs for modification of program database, protocols and current processes;
• Daily and on-going client project communications;
• Assistance and back up to the manager;
• Client reporting;
• Responsible to report all Adverse Events to the assigned units/departments;
• The Associate Program Manager will also be assigned other duties and tasks as required from time to time.

What your background should look like

EXP\xc3\x89RIENCE ET NIVEAU D\xe2\x80\x99\xc3\x89DUCATION REQUIS :

• \xc3\x89tudes postsecondaires ou l\xe2\x80\x99\xc3\xa9quivalent dans une discipline connexe;
• Minimum de 3 ans d\xe2\x80\x99exp\xc3\xa9rience dans l\xe2\x80\x99industrie des soins de sant\xc3\xa9, l\xe2\x80\x99industrie pharmaceutique ou l\xe2\x80\x99industrie de la biotechnologie (ou similaire);
• Dipl\xc3\xb4me d\xe2\x80\x99IA ou IAA constitue un atout; Bilinguisme (anglais et fran\xc3\xa7ais)
• Exp\xc3\xa9rience en gestion de projets constitue un atout.

COMP\xc3\x89TENCES , CONNAISSANCES ET APTITUDES MINIMALES REQUISES :

• Connaissance approfondie de l\xe2\x80\x99industrie de la distribution pharmaceutique
• Sens aigu des affaires et des finances
• Solides comp\xc3\xa9tences analytiques et math\xc3\xa9matiques
• Bonnes habilet\xc3\xa9s \xc3\xa0 communiquer \xc3\xa0 l\xe2\x80\x99interne et \xc3\xa0 l\xe2\x80\x99externe, et comp\xc3\xa9tences interpersonnelles et de leadership efficaces

• Sens de l\xe2\x80\x99organisation; attention aux d\xc3\xa9tails
• Capacit\xc3\xa9 \xc3\xa0 respecter syst\xc3\xa9matiquement les \xc3\xa9ch\xc3\xa9ances et \xc3\xa0 faire plusieurs choses \xc3\xa0 la fois
• Excellentes aptitudes de r\xc3\xa9solution de probl\xc3\xa8mes; capacit\xc3\xa9 \xc3\xa0 r\xc3\xa9soudre les probl\xc3\xa8mes de mani\xc3\xa8re efficace et efficiente
• Capacit\xc3\xa9 de s\xe2\x80\x99adapter au changement et d\xe2\x80\x99apprendre des nouvelles comp\xc3\xa9tences
• Ma\xc3\xaetrise des techniques de pr\xc3\xa9sentation

• Connaissance approfondie dea applications Microsoft (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint)

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Post-secondary education or equivalent in a related discipline;
• Minimum of 3 years\xe2\x80\x99 experience in the healthcare, pharmaceutical or biotechnology industry (or similar);
• RN/RPN license an asset;
• Bilingualism (French/English) is required
• Project management experience is an asset.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Advanced knowledge of pharmaceutical distribution industry
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Strong communication, both internally and externally as well as interpersonal and leadership skills;
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines and multitask
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Ability to work independently and in a team environment;
• Adaptability to change and to learn new skills as required;
• Excellent presentation skills
• Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint);

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d\'\xc3\xa9quipes interfonctionnelles.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members\xe2\x80\x99 ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/amerisourcebergen

.

Schedule

Full time

Affiliated Companies: Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company\xe2\x80\x99s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

COVID-19 Vaccine Policy

As of October 18, 2021, Cencora requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen\xe2\x80\x99s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Cencora