Job Description

Are you looking to make a difference in a patient\xe2\x80\x99s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRINCIPALES FONCTIONS ET RESPONSABILIT\xc3\x89S :

• Maintien d\xe2\x80\x99une affectation de gestionnaire de cas de territoire;
• Maintien continu des projets d\xc3\xa9sign\xc3\xa9s;
• Surveillance;
• Respect des protocoles;
• Documentation des dossiers de cas (\xc3\xa9lectroniques et papier);
• Utilisation de la base de donn\xc3\xa9es et exactitude des informations recueillies;
• Appels t\xc3\xa9l\xc3\xa9phoniques pour l\xe2\x80\x99exactitude du contenu et \xc3\xa9tiquette t\xc3\xa9l\xc3\xa9phonique;
• Participation \xc3\xa0 des consultations aupr\xc3\xa8s des clients et \xc3\xa0 des s\xc3\xa9ances de travail en collaboration avec le gestionnaire ou en l\xe2\x80\x99absence du gestionnaire;
• Identification des besoins de formation bas\xc3\xa9s sur le suivi et la formation de recyclage selon les besoins et si jug\xc3\xa9 n\xc3\xa9cessaire, en collaboration avec le gestionnaire;
• Avec le gestionnaire, participer au processus d\xe2\x80\x99embauche et de formation du nouveau personnel;
• Identification des besoins en mati\xc3\xa8re de modification de la base de donn\xc3\xa9es du programme, des protocoles et des processus en cours;
• Communications quotidiennes et continues sur les projets li\xc3\xa9s aux clients;
• Soutien et remplacement du gestionnaire; et
• Rapports sur les clients;
• D\xe2\x80\x99autres fonctions et t\xc3\xa2ches peuvent \xc3\xaatre confi\xc3\xa9es au gestionnaire adjoint de programme de temps \xc3\xa0 autre, selon les besoins.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Maintenance of a territory caseworker assignment;
• Ongoing maintenance of the assigned projects;
• Protocol adherence;
• Documentation in case files (electronic and hard files);
• Database use and accuracy of information collected;
• Ongoing evaluation of internal reimbursement processes including complex cases and appeals:
• Implementation of processes and protocols with the Program Manager;
• Implementation and monitoring of departmental KPIs as directed by the Program Manager;
• Coordinate reimbursement cases with insurance companies, physician offices, patients, and healthcare professionals in order to maximize reimbursement solutions;
• Coordinate documents, submissions, and all related paperwork to insurance companies and/or public/federal funding programs;
• Participation in client consultations and working sessions in collaboration with the manager or in the manager\xe2\x80\x99s absence;
• Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager;
• With the manager, participate in the hiring and training process of new staff;
• Identification of needs for modification of program database, protocols and current processes;
• Daily and on-going client project communications;
• Assistance and back up to the manager and Reimbursement Specialist;
• Client reporting;
• Responsible to report all Adverse Events to the assigned units/departments;
• The Associate Program Manager will also be assigned other duties and tasks as required from time to time.

What your background should look like

EXP\xc3\x89RIENCE ET NIVEAU D\xe2\x80\x99\xc3\x89DUCATION REQUIS :

• \xc3\x89tudes postsecondaires ou l\xe2\x80\x99\xc3\xa9quivalent dans une discipline connexe;
• Minimum de 3 ans d\xe2\x80\x99exp\xc3\xa9rience dans l\xe2\x80\x99industrie des soins de sant\xc3\xa9, l\xe2\x80\x99industrie pharmaceutique ou l\xe2\x80\x99industrie de la biotechnologie (ou similaire);
• Dipl\xc3\xb4me d\xe2\x80\x99IA ou IAA constitue un atout; Bilinguisme (anglais et fran\xc3\xa7ais) constitue un atout;
• Exp\xc3\xa9rience en gestion de projets constitue un atout.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Post-secondary education or equivalent in a related discipline;
• Minimum of 3 years\xe2\x80\x99 experience in the healthcare, pharmaceutical or biotechnology industry (or similar);
• RN/RPN license an asset;
• Bilingualism (French/English) is an asset;
• Project management experience is an asset.

COMP\xc3\x89TENCES , CONNAISSANCES ET APTITUDES MINIMALES REQUISES :

• Connaissance approfondie de l\xe2\x80\x99industrie de la distribution pharmaceutique
• Sens aigu des affaires et des finances
• Solides comp\xc3\xa9tences analytiques et math\xc3\xa9matiques
• Bonnes habilet\xc3\xa9s \xc3\xa0 communiquer \xc3\xa0 l\xe2\x80\x99interne et \xc3\xa0 l\xe2\x80\x99externe, et comp\xc3\xa9tences interpersonnelles et de leadership efficaces
• Sens de l\xe2\x80\x99organisation; attention aux d\xc3\xa9tails
• Capacit\xc3\xa9 \xc3\xa0 respecter syst\xc3\xa9matiquement les \xc3\xa9ch\xc3\xa9ances et \xc3\xa0 faire plusieurs choses \xc3\xa0 la fois
• Excellentes aptitudes de r\xc3\xa9solution de probl\xc3\xa8mes; capacit\xc3\xa9 \xc3\xa0 r\xc3\xa9soudre les probl\xc3\xa8mes de mani\xc3\xa8re efficace et efficiente
• Capacit\xc3\xa9 de s\xe2\x80\x99adapter au changement et d\xe2\x80\x99apprendre des nouvelles comp\xc3\xa9tences
• Ma\xc3\xaetrise des techniques de pr\xc3\xa9sentation
• Connaissance approfondie dea applications Microsoft (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint)

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Advanced knowledge of pharmaceutical distribution industry
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Strong communication, both internally and externally as well as interpersonal and leadership skills;
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines and multitask
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Ability to work independently and in a team environment;
• Adaptability to change and to learn new skills as required;
• Excellent presentation skills
• Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint);

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members\xe2\x80\x99 and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit .

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Schedule

Full time

Affiliated Companies: Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company\xe2\x80\x99s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen\xe2\x80\x99s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

AmerisourceBergen