Job Description

Our grass is greener...
It\xe2\x80\x99s no secret that our people love golf. What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends. We work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, giving our customers the best advice, equipment, apparel, club repair, services, and accessories. Our retail stores are a golfer\xe2\x80\x99s paradise.

The main focus of the General Manager role is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of the local market and broadening community involvement.

Key job accountabilities include but are not limited to:

• Assumes leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences.
• Facilitates achievement of business results by providing uniquely responsive Customer service, compelling merchandise presentation, operational integrity, optimal staffing and Associate development.
• Achieves company objectives and enhance the brand image by modeling our values
• Develops and implement agile strategic plans to achieve business results.

• Facilitates consistent, exceptional Customer experiences through the effective execution of the MOD role.
• Coaches the store team on the link between service behaviors and business results to support our service and selling model.
• Ensures effective communication of direction, and education to the team.
• Maintains optimal staffing and scheduling while being responsive to changes in traffic and business trends.
• Provides leadership and communicates to associates service and selling model.
• Responds to customer feedback. Maintains KPI standards.

• Recruits, selects, trains, develop and retain high performing and productive managers and sales associates.
• Communicates goals and provides leadership which inspires total associate commitment to company objectives and values through effective performance based coaching, motivating recognition and timely, constructive feedback.
• Provides development opportunities for associates that support company growth.
• Writes and conducts annual performance evaluation for associates.
• Develops associate schedules and submits all necessary HR/Payroll required paperwork to HR.
• Coordinates all candidate and new hire process (paperwork, offers, etc).
• Communicates and ensure compliance to Company Policies and Procedures. Communicates information provided in the various Company communication materials (Footnotes, memos, e- mails, etc)

• Ensures store appearance and visual standards/presentation that are consistent with the company\xe2\x80\x99s brand image and standards.
• Responds to business trends by communicating information to the Regional Director as needed. Ensures store is compliant with established standards.

• Assistant in recruitment, interview and final selection of all department associates.
• Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
• Participate in annual performance evaluations for department associates; make promotional and merit increase recommendations based on performance.
• Execute disciplinary procedures fairly and document corrective action properly.
• Create new hire\xe2\x80\x99s training schedule and follow the Training Checklist with all new hires in department.

• Manages resources to maximize financial goals.
• Fosters knowledge and integrity with regard to compliance with company policy in all practices.
• Effectively uses resources and business partners to resolve issues with a sense of passion.
• Recognizes when to change strategic direction to attain and sustain maximum results.
• Educates team on the link between operational integrity and its\xe2\x80\x99 impact on facilitating an exceptional Customer experience.
• Oversees daily store cleaning, recovery, maintenance and inventory.
• Uses monthly Ops Assessment to identify and correct operational deficiencies in the store.
• Ensures training is conducted regarding LP and Safety standards.

• Protection of Company Assets

• Ensure actual inventory on hand matches Retail Pro on-hands through regularly scheduled cycle counts and resolving negative on hands quantities. Ensure bag checks are conducts on all staff when leaving the store.
• Ensure proper receiving standards are followed.
• Confirm refunds are checked daily and verified.
• Store security system is updated and conducts monthly alarm sensor testing.
• Follow proper closing procedures and lock down.
• Work with Loss Prevention to share possible theft/shrink issues with the stores via intranet.

• Minimum of college or university degree or equivalent work experience;
• 5-7 years of management experience with strong emphasis on big box retail management;
• Knowledge of and experience in a computerized environment, including the operation and administration of a Point of Sale (POS) and inventory management computer systems;
• Strong financial management skills including the ability to review and analyze financial statements;
• Excellent leadership and management skills including the ability to recruit, hire, train, motivate, evaluate, discipline, and develop staff;
• Excellent verbal and written communication skills;
• Proven ability to motivate others;
• Proficiency in base computer use, including e-mail, MS Word or other word processing program and Excel or other spreadsheet program.

Work Hours:

• Work varied shifts, including weekends and holidays.