Reporting to the Regional Manager, Operations, the General Manager at Sherwood Park Mall will be responsible for executing Primaris\xe2\x80\x99 strategic vision in every aspect of the property including the financial, marketing, leasing and service divisions at the property. The General Manager will be accountable to all tenants, customers, employees and other stakeholders. Role Responsibilities \xc2\xb7 Prepare, oversee and closely monitor the operating budget and accounts receivable \xc2\xb7 Manage annual G&A budget \xc2\xb7 Regularly review operating budgets and accounts receivable \xc2\xb7 Monitor key financial measurement targets to provide analysis on accounts receivable, property expenses, property revenues, cash flows, etc. \xc2\xb7 Ensure rent from all tenants is collected in full upon due date \xc2\xb7 Escalate collection issues to RMs, Director, A/R, and Director, Operations for assistance \xc2\xb7 Review opportunities for capital plan procurement synergies \xc2\xb7 Develop, implement and communicate the property\xe2\x80\x99s strategic plan \xc2\xb7 Implement and communicate the company\'s asset management and corporate strategic plans \xc2\xb7 Guide and assist each department manager in the development and implementation of strategic plans for their team and division (Specialty Leasing, Operations, Property Administration) \xc2\xb7 Provide leadership, develop, and foster relationships with tenants, suppliers, staff and co-workers to increase team cohesiveness, achieve targets, and optimize business opportunities \xc2\xb7 Supervise, coach, and train direct reports in the areas of Operations, Maintenance, Administration, Security, Specialty Leasing, etc. to exceed financial and service quality goals \xc2\xb7 Mentor and evaluate direct reports through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity \xc2\xb7 Conduct annual performance reviews and coach direct reports accordingly \xc2\xb7 Conduct periodic property inspection to ensure high levels of safety, cleanliness, and efficient operations \xc2\xb7 Actively participate in the hiring and training processes, when required \xc2\xb7 Responsible for the hiring and onboarding processes of direct reports \xc2\xb7 Work in partnership with Leasing in the development of merchandise plans \xc2\xb7 Deliver on reporting requirements, communications and responses to inquiries from various internal departments including senior management \xc2\xb7 Update existing and create (ad hoc) property reports on a regular basis (i.e., Asset Management Reports, quarterly reforecasts, etc.) \xc2\xb7 Provide exceptional customer service when interacting with all stakeholders (i.e., tenants, the public, employees) \xc2\xb7 Develop positive public relations through participation in various community programs, such as occupying board positions (in compliance with Primaris\xe2\x80\x99 Board Membership policy)and engaging in community activities \xc2\xb7 Encourage team and individual involvement in community initiatives in alignment with corporate values \xc2\xb7 Develop, implement and execute short, mid, and long-term strategies to enhance the net operating income stream of the property \xc2\xb7 Mediate and resolve conflicts relating to tenants, suppliers, customers, etc. \xc2\xb7 Ensure that sound relations with all tenants, suppliers, customers, etc. are being consistently maintained \xc2\xb7 Support the Regional Manager and Director, Operations in the delivery of regional and national initiatives as requested \xc2\xb7 Ensure policies and standards are observed \xc2\xb7 Ensure consistent and thorough communication at the property \xc2\xb7 Best practice development and implementation, analyze operational practices and recommend procedures to be implemented within the property \xc2\xb7 Ensure quality and cost standards are being maintained and improved for all areas of operation at the property \xc2\xb7 Ensure property procurement practices are in line with company policies \xc2\xb7 Respond to media requests (Primaris media training required) relating to promotion of the property, community initiatives, etc.; escalate all other media requests \xc2\xb7 Protect the interests of all stakeholders at all times \xc2\xb7 Other duties as assigned Role Requirements Formal Education and/or Certifications \xc2\xb7 Bachelor\xe2\x80\x99s degree in Business Administration or related field \xc2\xb7 BOMI courses or certifications \xc2\xb7 Provincial Real Estate License preferred \xc2\xb7 RPA, CPM, CSM or similar designation an asset Years of Experience \xc2\xb7 Minimum 5 years\xe2\x80\x99 experience in shopping centre management with progressive levels of responsibility \xc2\xb7 Minimum 3 years experience managing & leading a team Specialized knowledge, skills and abilities \xc2\xb7 Extensive knowledge of and experience using an ERP system (preferably Yardi) \xc2\xb7 Excellent Microsoft Office skills \xc2\xb7 Above average presentation skills \xc2\xb7 Must be a strategic and focused individual who is committed to achieving goals using strategic plans and effective management skills \xc2\xb7 Ability to work well within time constraints, able to effectively prioritize in a high demand environment \xc2\xb7 Analytically minded with ability to learn quickly and adapt to new situations as they arise \xc2\xb7 Outstanding customer service skills \xc2\xb7 Positive and professional demeanor \xc2\xb7 Well-developed negotiation skills \xc2\xb7 Makes solid decisions \xc2\xb7 Effectively influences others in a positive manner \xc2\xb7 Ability to motivate, delegate and empower effectively \xc2\xb7 Interpersonal skills Competencies \xc2\xb7 Communicate clearly, concisely, professionally and convey active listening and openness \xc2\xb7 Build positive relationships and demonstrate commitment, effort and a "take charge" attitude \xc2\xb7 Produce accurate work with attention to detail and consistently meet deadlines \xc2\xb7 Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour \xc2\xb7 Overcome obstacles to get the job done, identify problems and recommend solutions \xc2\xb7 See change positively and adapt quickly to change in work requirements \xc2\xb7 Embrace change and support new initiatives, anticipate, and analyze issues in order to understand the future impact of actions and make sound decisions \xc2\xb7 Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others Values \xc2\xb7 Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated \xc2\xb7 Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas \xc2\xb7 Integrity: Do the right thing, deliver on commitments and admit mistakes \xc2\xb7 Teamwork: Work together as one team toward common goals \xc2\xb7 Accountability: Hold yourself and others accountable for decisions and results Next Steps If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@ primarisreit.com. Job Types: Full-time, Permanent Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Sherwood Park, AB: reliably commute or plan to relocate before starting work (required)

Work Location: One location