Job Description

Moments Hospitality Collective

ABOUT MOMENTS HOSPITALITY COLLECTIVE

Moments Hospitality Collective

is an award-winning hospitality group rooted in

Downtown Vancouver and Vancouver Island

. Founded by

Eli Brennan

and

Alan Tse

, the group began with a single cafe and has evolved into a collection of iconic restaurants that celebrate

community, connection, and coastal cuisine

.

With notable properties including

Water Street Cafe

,

Qualicum Beach Cafe

,

Nanoose Bay Cafe

,

Deez Bar & Grill

, and the newly opened

Greenview Taphouse

, Moments Hospitality is recognized for delivering

elevated yet approachable dining experiences

that embody authentic West Coast charm.

Each venue is built on a foundation of

heartfelt hospitality, culinary creativity, and a genuine commitment to excellence

.

POSITION OVERVIEW

The

General Manager

will oversee all aspects of daily operations, ensuring seamless execution across service, leadership, financial management, and guest experience.

This role is responsible for leading a

high-performing team

that embodies the company's values and culture while driving operational excellence and profitability.

Reporting directly to the

President

, the General Manager will collaborate closely with the corporate leadership team to uphold Moments Hospitality standards, strengthen community relationships, and elevate both

guest satisfaction

and

team engagement

.

This position calls for an

energetic, forward-thinking leader

who balances strategic vision with hands-on operational expertise.

RESPONSIBILITIES

Lead, coach, and inspire all department leaders and staff to uphold Moments Hospitality's service and operational standards. Foster a culture of accountability, teamwork, and continuous improvement. Recruit, train, and retain exceptional team members aligned with company values and guest service philosophy. Create a motivating, inclusive work environment that encourages career growth and performance excellence. Oversee daily restaurant operations to ensure consistent, memorable guest experiences. Manage scheduling, staffing, and inventory levels in alignment with business needs. Ensure compliance with all

health, safety, and liquor regulations

while maintaining high standards of cleanliness and presentation. Partner with the culinary team to ensure

menu consistency, product quality, and innovation

. Drive sales and revenue through service excellence, guest engagement, and community involvement. Monitor and act upon

key performance indicators (KPIs)

and financial targets. Develop and manage

budgets, forecasting, and financial statements

to optimize profitability. Collaborate with ownership and accounting teams on

strategic planning, cost control, and margin improvement

. Manage vendor relationships and inventory controls to ensure efficiency and cost-effectiveness. Partner with marketing and communications teams to lead

promotional and brand initiatives

. Maintain a strong floor presence during peak periods, engaging with guests and supporting staff. Address guest feedback promptly and professionally to maintain brand loyalty. Conduct regular operational and financial reviews to ensure goals are met. Implement systems and processes that enhance

guest experience

,

team efficiency

, and

operational performance

. Champion

sustainability, inclusivity, and workplace wellness initiatives

reflective of the company's core values.

QUALIFICATIONS

5-7 years of progressive leadership experience in a

high-volume, full-service restaurant

. Proven ability to manage operations generating

$3-5 million in annual revenue

. Strong understanding of restaurant finance, including budgeting, forecasting, and cost control. Demonstrated leadership skills with a focus on mentorship, communication, and engagement. Deep knowledge of

guest experience standards

and service excellence. Ability to analyze business performance and develop actionable growth strategies. Skilled in managing multiple priorities in a fast-paced environment. Proficiency in

POS, scheduling, and reporting software

(Squirrel, Push, MarginEdge, etc.). Excellent interpersonal, organizational, and conflict-resolution skills. Strong business acumen and creative problem-solving ability. Adaptable, professional, and solutions-oriented leadership style.

CORE VALUES

Integrity:

Act with honesty, fairness, and accountability in every decision.

Excellence:

Strive for the highest standards of quality and service in every interaction.

Collaboration:

Build strong, respectful relationships with team members, guests, and partners.

Community:

Contribute positively to local culture and foster lasting guest connections.

Innovation:

Encourage creativity and continuous improvement to evolve and inspire.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

Dental care Discounted or free food Extended health care
Work Location: In person