Job Description

Job Summary

Do you love pets and have proven leadership experience? Beds for Tails Kennels is seeking a

hands-on General Manager

to lead daily operations at our busy dog & cat boarding and daycare facility (plus our seasonal dock diving pool!).

In this role, you'll:

Lead and inspire a team of 18-20 staff Oversee pet care, customer service, and smooth daily operations Ensure safety, cleanliness, and an exceptional guest experience Jump in where needed -- from staff coaching to helping on the floor

Perks:

competitive salary + gratuities, 3 weeks vacation, benefits allowance, and free daycare/boarding for your pet.

About the Role

The

General Manager

oversees all aspects of day-to-day operations at Beds for Tails Kennels, ensuring our mission of providing the best pet care and customer service. This is a hands-on leadership role where you'll manage staff, support clients, and make sure our guests (dogs & cats!) are happy, healthy, and safe.

Note: Personal transportation is required as there is no public transit access.

Key Responsibilities

Lead, supervise, and motivate a team of 18-20 staff (including an Assistant Manager) Oversee daily operations: daycare, boarding, dock diving, and client services Ensure top standards of pet safety, health, and cleanliness Manage scheduling, reservations, payroll preparations, and administrative tasks and reporting Provide proactive customer service and resolve client concerns Support HR functions: hiring, training, coaching, and performance reviews Contribute to social media content and community engagement Step in when needed for hands-on kennel work (feeding, cleaning, front desk, etc.)

What We're Looking For

Proven

management/supervisory background

(service based industry preferred) Excellent leadership, communication, and problem-solving skills Strong organizational skills and comfort with technology (Google Drive, POS systems) Ability to work flexible hours, including weekends and holidays. Able to lift up to 40 lbs, work on your feet, and handle outdoor work in all weather Flexible, proactive, and ready to jump in where needed

Compensation & Perks

Salary:

Starting $50,000/year + share of gratuities

Vacation:

3 weeks paid (excluding peak holiday periods)

Personal/Sick Days:

5 per year

Benefits Allowance:

$150/month toward a personal benefits plan

Perks:

Complimentary daycare & boarding for your pet Supportive, positive workplace -- plus you get to be around dogs every day!

Schedule

40 hours/week, 5 days (including rotating weekends) General shift: 8 hour shift will rotate during hours of operation between 7:00 am and 8:00 pm On-call rotation: one week per month

How to Apply

If you're a motivated leader who loves animals and thrives in a fast-paced environment, we'd love to hear from you.

Apply now and help us create the best experience for Ottawa's pets and their people!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

Casual dress On-site parking Paid time off
Work Location: In person