Job Description

Summary

Northern Vision Development (NVD) is seeking a General Manager to lead the first Hyatt hotel north of 60, located in the heart of Whitehorse, Yukon Territory. This brand-new 115-room property offers an opportunity for an innovative, results-driven leader who is ready to lead a dynamic team to pioneer a new chapter for Hyatt in Canada's north.

Uniquely Yukon

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Discover what makes the Yukon unlike any other place in the world!

As General Manager, you will oversee all aspects of operations, focusing on delivering outstanding guest experiences that reflect Hyatt's renowned hospitality standards while embracing the unique spirit of the Yukon. Success will be measured by successful hotel operations, exceptional guest satisfaction, strong financial performance, and the development of a motivated, competent team that positions the property as a leader in the Yukon market.

Key Performance Areas

Leadership & Development: Lead, coach, and motivate managers and staff to ensure operational excellence and high employee engagement. Operations: Oversee daily operations, ensuring top-quality guest experiences and maintaining high service standards. Guest Satisfaction: Ensure exceptional service and resolve any guest concerns, maintaining a consistently positive experience. Financial Performance: Drive revenue growth, control expenses, and manage budgets to achieve financial goals. Community & Client Relations: Build strong local relationships and promote the hotel's presence in the community. Strategic Planning & Reporting: Develop business plans, budgets, and forecasts; analyze performance and communicate results to ownership and stakeholders. Compliance & Policies: Ensure compliance with legislation and company policies, addressing any employee issues with respect and professionalism.

Required Experience

General Manager experience of a large, full-service hotel property, including: Managing budgets, driving revenue growth, optimizing operations, and overseeing profit and loss; Fostering a strong team culture, with a focus on building capacity and motivating staff to achieve high service standards. Experience managing franchised hotel properties, maintaining service standards and guest experiences in line with brand expectations.
Preferred:

Hyatt experience is a plus! Post-secondary education in hospitality, hotel management, or business is an asset.

Desired Competencies

Hotel operations expertise: Knowledge of guest services, marketing, budgeting, safety, and maintenance, especially in newly opened properties. Leadership & team development: Ability to lead, motivate, and develop teams to drive operational excellence. Collaborative leadership: Skilled in working with leadership teams and peers to achieve business goals through communication and teamwork. Entrepreneurial mindset: Proactive, self-starter who thrives in a dynamic environment and drives continuous improvement. Guest & community focus: Deliver exceptional guest experiences and maintain strong community relationships. Financial acumen: Strong in budget management, forecasting, and driving revenue growth. Change management: Leading successful change during the opening and establishment of new hotels.

Compensation Details

Salary range: $85,000 based on 40 hours per week Paid vacation time Managers leave RRSPs Extended health care including dental coverage and vision care Life insurance Training and development initiatives Staff and friends & family discounts at our affiliated hotels Staff accommodation may be available

Start Date:

Immediate

Job Requirements:

Flexibility in working hours and schedules.

About NVD

We are a local, majority First Nation-owned company committed to creating lasting prosperity for both our investors and the Yukon communities where we operate. Driven by a long-term, value-based approach to development and investment, we focus on hospitality, real estate, and community-driven projects. We are proud to have constructed the first Hyatt hotel in Whitehorse, contributing to the growth and vibrancy of the region.

Joining our team means joining a diverse, local organization that values operational excellence, community partnerships, and the unique spirit of the Yukon.

Job Types: Full-time, Permanent

Pay: From $85,000.00 per year

Benefits:

Dental care Extended health care Housing allowance Life insurance On-site parking Paid time off RRSP match Tuition reimbursement Vision care
Experience:

Hospitality: 2 years (required)
Work Location: In person