Job Description

Description & Requirements

This role is open to candidates in the greater Vancouver area and is a hybrid role (working both in-office and remote).

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we\'re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about the role

The GEC Operations team is responsible for delivering best in class operational support to the Guest Support organization. The team acts as liaisons between SSC, Retail Operations, GEC Support Roles, and Location Managers to deliver key organizational priorities, programs and objectives. The team is responsible for Initiative Planning, Operational Excellence, and Internal Communications. The team is responsible for crafting clear and engaging communications for the NA Guest Support team that cover a wide range of subjects and channels. The team ensures that the right internal communications are delivered in the right format and at the right time to support Guest Support educators. The team is responsible for change management, effective roll-out of initiatives, communications, and information that the Guest Support teams need to know in order to run their business.

a day in the life:

• Manages and updates GEC Communication Request SmartSheet, as necessary, tracking individual workload and projects as well as monitoring team workload.
• Work closely with cross-functional partners across Guest Support, SSC, and Retail orgs to build optimal communications plan for various projects, managing multiple projects at one time and supporting communication requests.
• Support with creating and submitting communication requests through the intake form, to support team and overall business needs.
• Maintain quality of communications by consistently implementing GEC and Global brand voice guidelines, editing for grammar and clarity, monitoring feedback and ensuring appropriate links.
• Write communications with appropriate grammar, spelling, punctuation, etc. following GEC style guides and lululemon Brand Voice Guidelines.
• Organize and synthesize information from multiple sources (e.g., email, Comms Request form, meetings, chat, youlu, etc.) into communications to support the Guest Support org, considering various audiences and outlets.
• Build and optimize communications tailored to various GEC Communications systems (e.g., Poppulo email, Teams, Zipline, etc.)
• Edit communications from GEC Communications and Guest Support teams before publishing, considering Global Brand Voice Guidelines, rules of grammar, GEC brand voice, clarity, and impact.
• Identifies opportunities to improve efficiencies in GEC Communications.
• Collaborates with team members to keep GEC Communications calendar up to date and complete.
• Updates from cross-functional partners, Retail Communications, SSC, and Subject Matter Experts in order to build communications that are relevant to the GEC.
• Input from GEC Communications Request form
• Training materials to be delivered through internal communications (ie. e-learnings to be communicated)
• Workday list of employees delivered from People & Culture to build targeted communications
• Assign communications requests to support team and overall business needs
• Build comprehensive communications using information from various sources, considering multiple channels, audiences, and calendar initiatives
• Contribute to GEC Communications calendar, inputting assigned communications
• Collect key information to inform communications, asking strategic questions and enrolling team members and partners as necessary
• Contribute to delivery of thoughtful and time relevant communication to Guest Support teams, including translation where relevant
• Represent GEC Communications in meetings with cross-functional partners, speaking to comms strategy and ensuring appropriate links.

qualifications

• Undergraduate degree in a relevant field (e.g., communications, public relations, journalism, business)
• Project Management certification or experience
• 2+ years experience writing and editing in a professional context
• 1+ years experience within an internal communications department preferred
• Organized, detail-oriented, and adept at time management with little oversight
• Excellent written communication skills and strong oral communication skills
• Strong attention to detail
• Technologically adept: comfortable in Smartsheets, Microsoft Systems, etc.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.

Lululemon Athletica