Job Description

Title

Games Manager

Reports To

General Manager

Summary

The Games Manager effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service. This individual will assume responsibility in the absence of Senior Management (Department heads).

Core Competencies

Customer Service Decision Making and Judgement Leadership Communication

Job Duties

Assumes responsibility in the absence of Senior Management (Department heads). Ensures all employees are well informed and aligned with the company Mission, Vision, Principles and Values. Effectively manages and leads Table Games staff to achieve and maintain a high level of job performance and exceptional customer service. Initiates staff development and training. Assists in the facilitation of the recruitment process, as well as department payroll functions. Uses effective time management skills and ensures adequate staffing levels to meet business needs. Ensures the casino is operated in accordance with the AGLC Casino Terms and Conditions. Strong working relationship with Advisors, Charity Workers and Volunteers. Contacts AGLC for all suspicions or evidence of cheating at play, theft, monetary discrepancies or other illegal activities. Ensures the proper P&P for storage and security of all gaming assets. Reports any error or procedural irregularities in games operation to the appropriate persons. Ensures all table games are being run smoothly and efficiently. Acts as a role model for employees and fosters teamwork, employee morale, motivation, and open communication. Additional duties or responsibilities as required.

Requirements

Completion of a Grade 12 High School diploma or G.E.D. equivalent. Post- secondary education in business or a related field is an asset. Must be able to pass AGLC examination and acquire Games Manager license 5 years of Gaming experience (required). 3 years of experience as a Pit Manager/Games Manager (required). Strong understanding of overall casino operations. Strong knowledge of AGLC Terms and Conditions. Proven leadership skills and business acumen. Working knowledge with word processing, spreadsheets, email, Internet navigation, and presentation software. Willing to work all shifts. Excellent verbal and written communication skills. Must exhibit exemplary customer service skills.

Work Conditions

Must be able to stand for prolonged time periods. Must be able to carry out light cleaning duties. Must be available to work all shifts including evenings, weekends, and holidays. * Must be able to work in a fast-paced working environment.