A Pit Manager oversees the activity of the dealers on the table games. He/she works in liaison with the dealers to handle customer concerns, address game issues and provide quality customer service. For unresolved issues, the Pit Manager will escalate to the Games Manager.
Core Competencies
Customer Service
Interpersonal Awareness
Communication
Team Work
Job Duties
Ensure Table Games are being run according to AGLC Terms and Conditions and House Rules
Answer Phones
Open and close games
Deal with guests' inquiries and problems
Organize and do the daily scheduling of the Dealers
Maintain Paper work
Payroll
Pit - up's
Tracking table opening and closing
Scheduling
Employee Evaluations
Ensure all table games are being run smoothly and efficiently
Requirements
Minimum 3 years' experience in Gaming as a Floor Supervisor is considered an asset
Professional personal presentation and demeanor
Proven reliability through very good attendance records
Must have a flexible work schedule including evenings and weekends
Strong organizational skills
Excellent Verbal and written communication skills
Must exhibit exemplary customer service skills
Problem solving skills a necessity
Work Conditions
Standing and/or sitting for prolonged periods
Reaching, bending, squatting, and lifting at times
* Working in a fast-paced customer service environment
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