Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Functional Lead, Salesforce (Montreal hybrid) | Responsable fonctionnel Salesforce (Montr\xc3\xa9al hybride)



La division Services bancaires aux particuliers et aux entreprises (SBPE) de RBC a amorc\xc3\xa9 le lancement d\xe2\x80\x99un programme novateur visant \xc3\xa0 offrir une Exp\xc3\xa9rience client optimale en dotant ses conseillers des technologies et processus les plus \xc3\xa9volu\xc3\xa9s. La nouvelle Plateforme de gestion relationnelle des conseillers, pierre angulaire de ce programme transformationnel cl\xc3\xa9, a \xc3\xa9t\xc3\xa9 d\xc3\xa9velopp\xc3\xa9e en collaboration avec Salesforce. Notre ambition : franchir une importante \xc3\xa9tape vers la concr\xc3\xa9tisation de notre objectif \xe2\x80\x93 devenir une banque relationnelle \xc3\xa0 l\xe2\x80\x99\xc3\xa8re num\xc3\xa9rique.

Quelles seront vos t\xc3\xa2ches ?

Vous serez appel\xc3\xa9 \xc3\xa0 diriger et \xc3\xa0 faciliter des s\xc3\xa9ances de d\xc3\xa9marche exploratoire et d\xe2\x80\x99\xc3\xa9tablissement de port\xc3\xa9e d\xe2\x80\x99initiative en lien avec la Plateforme de gestion relationnelle des conseillers, le tout dans un environnement de prestation agile. Vous devrez tenir compte des contraintes en mati\xc3\xa8re de processus op\xc3\xa9rationnels et d\xe2\x80\x99autres contraintes potentielles (budget, \xc3\xa9ch\xc3\xa9ancier, expertise, etc.) afin de d\xc3\xa9terminer la port\xc3\xa9e optimale et les attentes relatives au d\xc3\xa9ploiement. Vous guiderez l\xe2\x80\x99ex\xc3\xa9cution de toutes les \xc3\xa9tapes incluant la planification, extraction d\xe2\x80\x99information, analyse et documentation, gestion et soutien.

• Fournir leadership avis\xc3\xa9 et orientation afin d\xe2\x80\x99optimiser la transformation de la gestion relationnelle au moyen de la plateforme de Salesforce.
• Animer des s\xc3\xa9ances avec des groupes importants et diversifi\xc3\xa9s de parties prenantes afin de cerner, d\xe2\x80\x99analyser et de r\xc3\xa9viser les besoins.
• G\xc3\xa9rer les \xc3\xa9valuations de la port\xc3\xa9e et de l\xe2\x80\x99incidence des demandes des clients ; g\xc3\xa9rer les arri\xc3\xa9ri\xc3\xa9s de travail ; ordonner le travail en fonction de l\xe2\x80\x99urgence des besoins utilisateurs ; et harmoniser les sprints.
• Configurer le bac \xc3\xa0 sable de Salesforce aux fins de d\xc3\xa9monstrations rapides \xc3\xa0 l\xe2\x80\x99\xc3\xa9quipe op\xc3\xa9rationnelle afin de pr\xc3\xa9senter les meilleures pratiques et l\xe2\x80\x99approche relative aux solutions de Salesforce.
• Superviser la collecte des besoins et des exigences et la consignation des solutions syst\xc3\xa8me sous forme de r\xc3\xa9cits utilisateurs, de cartes de r\xc3\xa9cit, de caract\xc3\xa9ristiques et d\xe2\x80\x99\xc3\xa9pop\xc3\xa9es, utilisant des outils et des processus agiles, y compris l\xe2\x80\x99analyse et les estimations op\xc3\xa9rationnelles, pour d\xc3\xa9velopper ou rehausser les fonctionnalit\xc3\xa9s de la plateforme de Salesforce.
• Consulter les architectes de programme et les responsables techniques pour d\xc3\xa9terminer la faisabilit\xc3\xa9 des solutions et s\xe2\x80\x99assurer qu\xe2\x80\x99elles sont conformes \xc3\xa0 l\xe2\x80\x99orientation globale de l\xe2\x80\x99architecture.
• Coordonner et superviser les revues et les d\xc3\xa9monstrations sprint, ainsi que les cycles d\xe2\x80\x99essai d\xe2\x80\x99acceptation par l\xe2\x80\x99utilisateur, avec l\xe2\x80\x99\xc3\xa9quipe op\xc3\xa9rationnelle.
• Pr\xc3\xa9ciser l\xe2\x80\x99approche et les outils agiles \xc3\xa0 utiliser pour l\xe2\x80\x99analyse et l\xe2\x80\x99\xc3\xa9tablissement des besoins op\xc3\xa9rationnels, et la d\xc3\xa9finition des t\xc3\xa2ches et des livrables.

Que vous faut-il pour r\xc3\xa9ussir ?

Comp\xc3\xa9tences essentielles

• Dipl\xc3\xb4me d\xe2\x80\x99\xc3\xa9tudes coll\xc3\xa9giales, universitaires ou sup\xc3\xa9rieures en analyse op\xc3\xa9rationnelle ou dans un domaine connexe (CBAP, PMI-PBA)
• Au moins huit ans d\xe2\x80\x99exp\xc3\xa9rience \xc3\xa0 titre de responsable fonctionnel et au moins cinq ans d\xe2\x80\x99exp\xc3\xa9rience dans la direction d\xe2\x80\x99\xc3\xa9quipes dans le cadre de la prestation de solutions fond\xc3\xa9es sur Salesforce, avec une exp\xc3\xa9rience \xc3\xa9prouv\xc3\xa9e en m\xc3\xa9thodologie agile
• Exp\xc3\xa9rience pratique dans la direction de la mise en \xc5\x93uvre fonctionnelle de l\xe2\x80\x99outil Financial Services Cloud de Salesforce
• Aptitudes en gestion de personnes et en communication avec les unit\xc3\xa9s op\xc3\xa9rationnelles
• Exp\xc3\xa9rience dans l\xe2\x80\x99\xc3\xa9laboration et la prestation d\xe2\x80\x99une architecture de solutions complexe
• Exp\xc3\xa9rience dans l\xe2\x80\x99utilisation des m\xc3\xa9thodes de gestion par sprints et kanban
• Certifications Salesforce

Comp\xc3\xa9tences souhait\xc3\xa9es

• \xe2\x80\x8bAptitudes en pens\xc3\xa9e critique et cr\xc3\xa9ative, avec exp\xc3\xa9rience en conception ax\xc3\xa9e sur l\xe2\x80\x99utilisateur

Comme vous serez appel\xc3\xa9 \xc3\xa0 communiquer fr\xc3\xa9quemment avec le personnel du Si\xc3\xa8ge social \xc3\xa0 Toronto, vous devez parler \xc3\xa0 la fois le fran\xc3\xa7ais et l\'anglais.

Qu\xe2\x80\x99y gagnerez-vous ?

Nous donnons notre pleine mesure, pensons autrement pour poursuivre notre croissance et collaborons afin d\xe2\x80\x99offrir des conseils fiables qui contribueront \xc3\xa0 la r\xc3\xa9ussite des clients et \xc3\xa0 la prosp\xc3\xa9rit\xc3\xa9 des collectivit\xc3\xa9s. Nous nous soucions du bien-\xc3\xaatre de chacun et chacune et aspirons \xc3\xa0 r\xc3\xa9aliser notre plein potentiel, \xc3\xa0 favoriser l\xe2\x80\x99essor des collectivit\xc3\xa9s et \xc3\xa0 contribuer \xc3\xa0 la r\xc3\xa9ussite de tous et toutes.

• Perfectionnement soutenu par la direction gr\xc3\xa2ce \xc3\xa0 des occasions d\xe2\x80\x99accompagnement et de gestion
• \xc3\x89quipe dynamique et performante ax\xc3\xa9e sur l\xe2\x80\x99innovation et la collaboration
• Occasions de relever des d\xc3\xa9fis
• Possibilit\xc3\xa9s d\xe2\x80\x99exercer progressivement des responsabilit\xc3\xa9s plus importantes
• Acc\xc3\xa8s \xc3\xa0 diverses possibilit\xc3\xa9s d\xe2\x80\x99emploi au sein de l\xe2\x80\x99entreprise et dans diverses r\xc3\xa9gions

FRJobs

#LI-Hybrid

R\xc3\xa9sum\xc3\xa9 du travail

Adresse : Montr\xc3\xa9al, Qu\xc3\xa9bec, Canada

Ville : CAN-QC- Montr\xc3\xa9al

Pays : Canada

Nombre d\'heures de travail par semaine : 37.5

Organisation du travail : Temps plein

Secteur d\xe2\x80\x99activit\xc3\xa9 : Technologies et op\xc3\xa9rations

Type de fonction : Professionnel

Type d\xe2\x80\x99\xc3\xa9chelle salariale : Salari\xc3\xa9

Date d\xe2\x80\x99affichage : Fevrier 23, 2023

Date limite des candidatures : Mars 9, 2023



The Personal and Commercial Banking (P&CB) arm of RBC is in the early stages of launching a ground breaking program to deliver the best customer experiences by equipping our advisors with the very latest technology and processes in the industry. We have partnered with Salesforce to build out our next generation CRM Advisor Platform, the cornerstone of this critical transformational program. Together, we\xe2\x80\x99re aiming to take a giant leap towards our goal of becoming a digitally enabled relationship bank.

What will you do?

As a Functional Lead you will be responsible for leading and facilitating discovery and scoping sessions with business team on the CRM Advisor Platform initiative, within an agile delivery environment. You will deal with business process and potential constraints (budget, timeline, expertise, etc.) to define optimal release scope and expectations. You will be responsible to oversee and guide all aspects of requirements delivery including planning, elicitation, analysis and documentation, management, and support.

• Provide thought leadership and direction to maximize our CRM transformation with the Salesforce platform.
• Facilitate collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, and review
• Roadmap Management (triage incoming client requests to assess scope and impact; backlog management; user story prioritization and sprint alignment)
• Configure Salesforce Sandbox for quick demos to the business team to demonstrate Salesforce best practices and solution approach
• Oversee the scrum teams in gathering requirements and documenting system solutions in the form of user stories, story maps, features, epics using agile tools and processes to develop/enhance functionality on the Salesforce platform, including the business analysis and estimates
• Consult with Program Architects and Technical leads on solution feasibility and making sure everything is aligned with the overall architectural direction
• Coordinate and oversee sprint Reviews/Demos and UAT cycles with the business team
• Define the business analysis approach, plans and accurate estimates for requirements, including tasks & deliverables using Agile methodology and tools

What do you need to succeed?

Must-have

• Relevant college, university, or post-graduate degree in Business Analysis or related education (CBAP, PMI-PBA)
• 8+ years working as a Functional Lead and 5+ years experience leading teams in Salesforce delivery with proven experience in agile
• Hands-on experience leading the functional implementation of Salesforce Financial Services Cloud
• People management skills and good communicator with the business stakeholders
• Experience with contributing to, and delivering complex solutions architecture
• Experience in Scrum and Kanban methodologies
• Salesforce certifications

Nice-to-have

• Critical Thinking and Design Thinking skills with experience in User Centered Design

In this role, you will communicate frequently with head office staff in Toronto and therefore must speak both French and English.

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

#LI-Hybrid

Job Summary

Address: MONTR\xc3\x89AL, Quebec, Canada

City: CAN-QC-MONTR\xc3\x89AL

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Technology and Operations

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-02-23-08:00

Application Deadline: 2023-03-09-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada