Job Description

Who is Mother Parkers? We are one of the largest tea and coffee manufacturers in North America, with a mission to create a better beverage experience for our customers. As a leading customer solutions provider to some of North America’s largest retailers and foodservice chains, we use state-of-the-art technology and new product innovation to help our customers grow their business and deliver superior products to their clientele. Our team of coffee and tea experts are deeply passionate about what we do, proud of our 100+ years of business success, and excited about building a future with endless possibilities. Come join our team and work among the best, collaborate with high performers, and contribute to challenging work every day! The Role: We have an opportunity for an experienced MS Dynamics AX Functional Analyst to join our Business & Technology Solutions (IT) team. In this role you will be responsible for working with our business and application team to analyze, recommend solutions, develop, implement and support our business systems applications. As the functional lead for our manufacturing and production systems, your main focus is our ERP system – Dynamics AX, but will aslo support all manufacturing applications, interfaced solutions, and plant production issues related to our manufacturing systems. To be successful in this role, you will have both AX & non-AX manufacturing systems and operations knowledge, the ability to configure AX solutions to support business requirements, and familiarity with the I.S. project life cycle from concept through to implementation. What you get to do:

• Lead projects, or tasks within a project, to ensure effective execution and timely completion within budget and with minimal impact to the business.
• Deliver AX and non-AX solutions to meet business needs – gather requirements, conceptualize solution options including any configurations changes, setups – demo the solution to users and help move this design to the production environment.
• Investigate AX solution options and develop functional design for developing new enhancements; work with the development team to unit test and support user acceptance.
• Participate in showcasing AX and non-AX manufacturing systems capabilities to users so that they can understand new solution features and/or identify gaps – develop fit/gap documentation.
• Analyze business requirements against systems solutions, test, document and promote new and/or enhancements and integration efforts to integrated manufacturing applications.
• Develop training material for manufacturing systems and at times deliver this training to the users.
• Endorse and promote the use of existing utilities, tools and systems including TFS, Service Desk, Project Management and any other supporting systems that may become recommended, standard or mandatory.
• Support all plants and address manufacturing systems and related production support issues.
• Implement, manage and sustain newly integrated systems with ERP, MRP, APS & Commodity systems across all plants/facilities. Develop related required training material and deliver training to the users.
• Contact vendors regarding warranty, maintenance, or support programs for applications.
• Assist in generating management reports, metrics, and routine reporting for IT and/or the business.
• Assist in developing and implementing IT policies and procedures.

• Graduate of university or community college preferably in Management Information Systems, Business Administration, and/or combination of education and equivalent experience.
• Minimum 7-10 years of experience working in a multi-facility 24/7 manufacturing environment.
• Minimum 5 years of experience working / implementing MS Dynamics AX 2012 R3 in a multi-location / multi-facility manufacturing company. Additional 2 years of experience using Dynamics 365 preferred.
• Must be certified in AX Manufacturing modules.
• Knowledge of systems development life cycle (SDLC) model experience.
• Advanced knowledge of Manufacturing systems – both current and new system implementations.
• Experience in using the Commodity trading and risk management systems CTRM.
• Experience with post Dynamics AX implementation support processes.
• Experience working with manufacturing systems integration (non AX systems).
• Experience managing IT projects with demonstrated ability to lead and influence others.
• Demonstrate experience designing, building, implementing, and supporting business solutions.
• Knowledge on using and writing functional design documents.
• Experience working with technical teams to deliver timely solutions.
• Demonstrated experience at presenting complex development topics to both functional and technical personnel.
• Large enterprise deployment and support experience in complex heterogeneous environments.
• Exposure to other systems like Logility, PROBAT, i21, Aveva etc. will be an asset.

• Flex hours and the opportunity to work from home.
• Competitive Total Rewards package – health benefits coverage on day 1, employer matched retirement savings plans, optional Health or Wellness Spending Accounts.
• Employee discount program on our coffee and tea products.
• Dress for your day – when we’re back in the office, come in your jeans, or a business suit if you’re meeting with a client.
• Tuition Assistance Program – we value continuous learning and self-development.