Job Description

Job Title

Warehouse Quality Assurance (QA) Specialist

On-site | Hamilton, Ontario | Full-Time

About the Role

As Pulse Medical scales its logistics and fulfillment operations in Hamilton to serve both Canadian and U.S. markets, we're hiring a

Warehouse QA Specialist

to champion quality at every stage of the fulfillment process.

This role focuses on

testing, process standardization, and continuous improvement

. You will work closely with the Warehouse Lead, Support, and Operations teams to ensure that every device shipped meets our standards -- and that our workflows evolve as we grow.

Key Responsibilities 40 h/week, Monday-FridayDay shift (9 a.m. - 5 p.m.)

Device QA & Configuration:

Test, configure, and verify devices prior to shipment following standardized protocols.

Returns & Redeployment:

Evaluate returned units, deactivate faulty inventory, and assess items for reconditioning or reuse.

Process Audits:

Monitor adherence to SOPs across fulfillment workflows and flag inconsistencies or areas for improvement.

Workflow Optimization:

Identify bottlenecks, process gaps, or recurring errors and recommend corrective actions.

Documentation & SOP Maintenance:

Support creation and regular updates of work instructions and QA checklists.

Collaboration & Communication:

Liaise with Customer Support and Operations to share findings and implement quality-enhancing initiatives.

Training Support:

Assist in onboarding and coaching fulfillment team members on QA best practices.
What We're Looking For

2+ years of experience in warehouse QA, fulfillment, or process improvement roles. Strong understanding of QA tools and techniques (checklists, root cause analysis, quality logs). Tech-savvy: able to follow digital configuration procedures and use web-based platforms. Excellent attention to detail, process thinking, and documentation habits. Comfortable working in a physical warehouse environment (lift up to 50 lb / 23 kg). Legally entitled to work in Canada and able to reliably commute to our Hamilton warehouse.
Compensation & Benefits

Hourly Rate:

$18 - $20 per hour, based on experience

Overtime Pay:

1.5x hourly rate when applicable

Vacation:

10 paid vacation days annually (prorated if applicable)

Holidays:

9 recognized statutory holidays (Ontario 2025 calendar)

Growth Path:

Opportunity to evolve into QA Lead or Process Improvement Coordinator as operations scale
Job Type: Full-time

Pay: $18.00-$20.00 per hour

Experience:

QA/QC: 1 year (preferred)
Location:

Hamilton, ON L8N 3W9 (preferred)
Work Location: In person