Full Time Telecommunication Technician
Toronto, ON, Canada
Job Description
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About us ANA Technology has expertise in the design, installation, maintenance, and management of wired and wireless communication networks and applications. The possibilities are limitless. We are proud to be an authorized partner with AVAYA, one of the top in the telecom industry. We are here to help our customers bring people together with the right information, at the right time, in the right context, enabling businesses to improve their efficiency and quickly solve critical challenges. Because our solutions are based on open standards, our customers can decide what works best for them. At ANA Technology, we sell success without boundaries. Our promise to our valued customers is Expertise, Excellence, and Satisfaction. Preferred skills:
- Hands-on experience installing, configuring, and supporting.
- Have previous experience implementing other phone systems. Preferred, but not mandatory: Call Pilot, Meridian Mail, BCM 50, 200, 400, CS1000 (release 5.0 an asset), Meridian OPT 11, NORTEL, AVAYA IPO, AVAYA S8400, AVAYA G450
- Knowledge of Voice, Data, Security, and IP Telephone technologies.
- Working knowledge of telecom/network cable infrastructures.
- Good understanding of technology concepts and design, with a specific focus on store/remote architecture.
- Plans voice network installations and phone system repairs by reviewing the service tickets and technical specifications required to complete the service call (sent via email).
- Ordering and gathering equipment, supplies, materials, and tools that are appropriate for the installation or repair.
- Install, diagnose, and repair residential telecommunications services & application (Voice, Data, Security)
- Establishes voice networks by running, pulling, terminating, and splicing cables.
- Installing telecommunications equipment, routers, switches, multiplexors, cable trays.
- Establishing connections and integrations, following industry standards.
- Operate computerized testing systems to conduct service tests on customer lines and equipment
- Activating remote access tools.
- Coordinating with contractors.
- Verifying service by testing the equipment, identifying, correcting, or escalating problems.
- Document voice networks by labeling and routing equipment and cables.
- Comfortable with heavy lifting, climbing ladders, and working in all weather conditions
- Willingly work after hours to accommodate maintenance window work requirements.
- Be on call after hours and weekends
- Handle emergency escalations in a prompt and efficient manner
- Complete administration responsibilities accurately and timely.
- Working knowledge of Microsoft Business Applications (Excel, Outlook, PowerPoint, Visio).
- Have strong communication skills (verbal and written).
- Excellent customer service skills, comfortable with remote/telephone support functions.
- The ability to work in both team environments and as an individual contributor.
- Available to work during regularly scheduled business hours and unscheduled evening and weekend hours as necessary.
- Willing to travel out of town (Mileage will be reimbursed)
- Vehicle registration and setup
- Vehicle expenses including maintenance, gas, registration & insurance
- Perform routine maintenance on telecommunications lines and equipment.
- Perform data cabling.
- Install routers and switches.
- Install computer and network hardware.
- Install fiber optic networks.
- Dental care
- Paid time off
- French not required
- Day shift
- Monday to Friday
- On call
- Overtime
- Weekend availability
- Overtime pay
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Job Detail
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Job IdJD2141543
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToronto, ON, Canada
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EducationNot mentioned