Job Description

Must have a passion for patient care with minimum 1 year customer service experience
Athlete's Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area. We are currently hiring a Full-time Patient Experience Coordinator for our

Adelaide & York and King & Yonge locations.

We are looking for friendly, enthusiastic, and motivated individuals to join our growing team. Successful candidates are service-oriented, self-directed and able to work within a fast-paced, team environment and provide excellent customer service at all times.

We provide a competitive salary, group benefits, opportunities for educational advancement as well as opportunities for growth. English literacy and computer proficiency are essential.

Performing daily, weekly, and bi-weekly duties including, but are not limited to:

Greeting patients and visitors, in person and on the phone, to answer various inquiries Scheduling patient appointments and ensuring practitioners stay on schedule by notifying of patients arrival Direct billing patient's private insurance at time of their appointment and/or collecting payment once appointment is completed Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures Handling physicians and therapists various inquires throughout their scheduled clinics Responding to online appointment requests in a timely manner Completing confirmation calls/e-mails Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts Accountable for incoming and outgoing referrals and callbacks on a daily basis Ensure adequate physician and therapist supplies are available for efficient operation of the clinic by completing inventory checklist daily Completing photocopy of medical notes requests for various MD offices, law firms and insurance companies Main point of contact for external partners (WSIB, Motor Vehicle Accidents insurance companies, and Military Blue Cross) to ensure appropriate documentation, paperwork, billing and payments are received Daily cleaning and tidying of the clinic treatment areas, staff areas, and washrooms Comply to Employee Handbook
Job Types: Part-time & Full-time, Permanent

DO NOT APPLY UNLESS YOU CAN FULFILL THE HOURS

Job Types: Full-time, Permanent

Pay: $18.00-$19.50 per hour

Additional pay:

Bonus pay
Education:

Secondary School (required)
Experience:

Customer service: 1 year (required)
Work Location: In person

Expected start date: 2025-06-05