Job Description

About Make Space Storage - Who are we?

Make Space Storage (www.makespacestorage.ca) is a well-known storage company that operates in Canada. We are a national storage company with over 55+ locations across all provinces, from British Columbia to Quebec. We have a proven record in storage operations and offer various solutions to meet your personal or business needs. Our options include traditional, portable storage, parking, Boat & RV, and we are willing to work with you to find a solution for unique storage requirements.

- Who we are looking for to join the team:

We are looking for a Full-Time Facility Manager for our Port Coquitlam Self-Storage Facility, who can work with us and become a part of our team. You will be the first point of contact for customers, you will be responsible for customer service, administration, facility, and yard maintenance. You will be reporting directly to the General Manager. The ideal candidate should possess excellent communication, organizational and computer skills to help grow our business. The ideal candidate should be comfortable working independently and should take the initiative to inspect the facility and the property to ensure that the buildings, customer property, and facilities are in working order and monitored. You will also be responsible for maintaining the property, including snow removal in the winter and landscaping in the summer. You must have a valid drivers license and clean abstract. Our Port Coquitlam location offers traditional climate-controlled self-storage, Penske truck rentals and is a Purolator drop off depot.

Responsibilities:

Maintain and build positive customer service with clients, vendors, and service providers. Routinely inspect the entire facility for cleanliness, security breaches and maintenance requirements for the yard, infrastructure, and equipment. Administration duties include entering accurate information into customer management system, (CRM), maintaining filing and customer records, going paperless Account receivable, payment management and bank reconciliation. Accounts Payable - working with the finance team to ensure accurately billed, and on-site coordinator. Manage the Penske rental program Seasonal Landscaping includes snow removal, lawn maintenance and driveway maintenance. Answer the phones, emails, and customer enquiries in a professional and courteous manner. Following up with clients as needed and directing them to the appropriate department if necessary. Be creative in supporting customers with their storage and moving solutions. Working with other departments, collaborating using MS Teams, Email and Phone. Oversee and helping clients with onsite access. Moving in and out schedules for storage units, cleaning and maintaining units between clients. Looking for ways to engage with the community to promote and grow business. Drive to the bank. Perform other duties as required by management.

Qualifications:

Proficient with computers and systems, MS Office, Excel, and Outlook. Ability to learn new systems, tech-savvy considered an asset. Excellent communication skills, both verbal and written Outstanding Customer Service, able to build rapport with business partners and clients. Problem Solving abilities, looks for solutions. Proven ability to work independently and take the initiative. Property maintenance experience is considered an asset. Ability to multitask, organize and prioritize work requirements. Stays motivated and works well independently. Optimistic and positive attitude A driver's License is required, abstract will be requested.
Job Types: Full-time, Permanent

Pay: $50,000.00-$54,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care
Schedule:

8 hour shift
Experience:

Customer service: 2 years (required)
Work Location: In person