Job Description

Vancouver's original mom and pop donut shop, Lee's Donuts served its first customers in the heart of Granville Island Public Market, in 1979. Our mission is to create comfort, community and happiness through fresh classic donuts. We are growing and hold steadfast to our core values of integrity, fun, teamwork, creativity, and inclusivity, which drive us to deliver exceptional experiences to all who walk through our doors.

If you're compassionate, eager to learn, and dedicated to making a positive impact, we invite you to apply and assist us in building an inclusive and welcoming environment for all.

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As a Donut Server at Lee's Donuts, you will play a crucial role in both providing top-notch customer service and adding artistic flair to our delicious donuts. Your responsibilities will include:

Server Responsibilities:

Exceptional Customer Service: Greeting and serving customers in a courteous, friendly, and professional manner. Order Processing: Taking accurate customer orders and efficiently processing transactions using the Square POS register. Donut Preparation: Assisting with displaying donuts on the showcase for sale, ensuring visual standards are met. Upselling: Actively upselling additional menu items to enhance the customer experience.

Donut Decorating Responsibilities:

Creativity and Precision: Utilizing your artistic skills to decorate donuts to company standards with precision and creativity. Quality Control: Ensuring that decorated donuts meet the company's visual and taste standards before they are served to customers.

General Responsibilities:

Restocking: Ensuring that supplies are restocked as needed to maintain a smooth workflow. Cleanliness: Providing valuable assistance with cleaning duties to maintain a pristine environment in all areas of the store (inside/outside, front counter, kitchen, bathroom, etc) Product Knowledge: Maintaining a solid knowledge of all donut products and quickly adapting to new decorating techniques and monthly flavours.

Requirements:

A strong commitment to delivering exceptional customer service. Initiative and the ability to handle multiple tasks in a fast-paced setting. A team player with a high level of energy and approachability. A quick learner who can retain product details and adapt to new offerings. Experience in handling credit card and debit transactions. A positive attitude, excellent problem-solving skills, and a friendly demeanor. Reliability, enthusiasm, and self-motivation, with a willingness to learn. Minimum of one year of customer service experience in a fast-paced environment.
Compensation - Base Salary: $17.40/hour + tips!

Job Types: Full-time, Part-time, Permanent

Pay: From $17.40 per hour

Benefits:

Discounted or free food Store discount
Flexible language requirement:

French not required
Shift:

4 hour shift 8 hour shift Day shift Evening shift Morning shift
Work days:

Holidays Monday to Friday Weekends as needed
Application question(s):

Are you comfortable working in a fast-paced environment? Do you have any experience with operating a cash register? Are you available to work flexible hours, including weekends and holidays? (i.e., Monday-Sunday, 7am-8pm) Are you applying for a Full-time or Part-time position?
Experience:

Customer service: 1 year (preferred)
Licence/Certification:

PR, Citizenship, or work-permit (required) Food Safety Certification (preferred)
Work Location: In person