Job Description

SinglePoint is actively seeking individuals who are passionate about contributing to our organization\'s success while advancing their own professional growth. Join our team and experience a motivating and inspiring workplace where you can make a difference for our valued clients. We are committed to fostering a fun and supportive environment that helps shape you into an exceptional professional. Become part of a company that prides itself on delivering exceptional services to our esteemed clients. Train and work remotely! We are actively searching for candidates located in Manitoba for a fully remote opportunity.
Successful candidates MUST be available to start July 4, 2023. This is a permanent full-time opportunity that operates any five (5) days a week with a rotational schedule between the operating business hours of:
Monday to Sunday: 7:00AM to 9:00PM CDT (Monday to Sunday: 8:00AM to 10:00PM EST) Successful candidates must provide and use their own equipment. As a condition of employment, the device must meet the requirements. Interested applicants are required to provide proof of minimum specs. (outlined below) by attaching their validated completion. We offer a TAX-FREE monitor reimbursement program of up to $200. The device must:

• • Support Windows 10 (1803 or higher)
  • Have at least 8GB of RAM (memory)
  • Have at least 500MB of free space (storage/HDD)
  • Minimum internet speed at least 10mbps
  • Webcam
  • Headset

Responsibilities:

• Provide assistance to customers inquiring about new products and services
• Thoroughly and accurately review and document customer accounts to ensure better assistance to customers
• Effectively resolve and de-escalate customer disputes
• Handle customer billing inquiries with professionalism
• Respect and uphold privacy and protection of customer information
• Maintain utmost respect for customer privacy and data protection
• Market new services and products to new and existing customers
• Exceed individual targets and performance expectations, with the potential to earn additional compensation
• Demonstrate advanced knowledge of contracts and policies
• Transfer calls to appropriate departments as necessary

Qualifications

• Flexibility to work various shifts
• Strong organizational skills and active listening abilities to determine the most suitable course of action
• Exceptional attention to detail with excellent written and verbal communication skills
• Proficiency in computer usage and data entry
• Prior experience in customer service, with a preference for experience in accounts receivable or contact centers
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Sales experience is considered advantageous

Compensation: competitive hourly wage and eligible for bonuses and full commission



Starting wage: