Full Time Customer Service Representative (contact Centre Remote)

Fredericton, NB, Canada

Job Description



SinglePoint is actively seeking individuals who are passionate about contributing to our organization\'s success while advancing their own professional growth. Join our team and experience a motivating and inspiring workplace where you can make a difference for our valued clients. We are committed to fostering a fun and supportive environment that helps shape you into an exceptional professional. Become part of a company that prides itself on delivering exceptional services to our esteemed clients. Train and work remotely! We are actively searching for candidates located in New Brunswick for a fully remote opportunity. Successful candidates MUST be available to start November 17. This is a permanent full-time opportunity that operates any five (5) days a week with a rotational schedule between the operating business hours of: Monday to Sunday: 9:00AM to 11:00PM ADT (Monday to Sunday: 8:00AM to 10:00PM EST)
Successful candidates must provide and use their own equipment. As a condition of employment, the device must meet the requirements. Interested applicants are required to provide proof of minimum specs. (outlined below) by attaching their validated completion. We offer a TAX-FREE monitor reimbursement program of up to $200. The device must:

    • Support Windows 10 (1803 or higher)
    • Have at least 8GB of RAM (memory)
    • Have at least 500MB of free space (storage/HDD)
    • Minimum internet speed at least 10mbps
    • Webcam
    • Headset

Responsibilities
  • Provide assistance to customers inquiring about new products and services
  • Thoroughly and accurately review and document customer accounts to ensure better assistance to customers
  • Effectively resolve and de-escalate customer disputes
  • Handle customer billing inquiries with professionalism
  • Respect and uphold privacy and protection of customer information
  • Maintain utmost respect for customer privacy and data protection
  • Market new services and products to new and existing customers
  • Exceed individual targets and performance expectations, with the potential to earn additional compensation
  • Demonstrate advanced knowledge of contracts and policies
  • Transfer calls to appropriate departments as necessary

Qualifications
  • Flexibility to work various shifts
  • Strong organizational skills and active listening abilities to determine the most suitable course of action
  • Exceptional attention to detail with excellent written and verbal communication skills
  • Proficiency in computer usage and data entry
  • Prior experience in customer service, with a preference for experience in accounts receivable or contact centers
  • Ability to handle multiple tasks efficiently in a fast-paced environment
  • Sales experience is considered advantageous

Compensation: competitive hourly wage and eligible for bonuses and full commission
  • $14.75 per hour plus 4% vacation pay
Perks:
  • Never come into the Office \xe2\x80\x93 train and work from home within New Brunswick
  • Monitor reimbursement program up to $200
  • Tier wage model based on tenure
  • Monthly contests with cash and prizes awarded
  • Benefits/Health Care Spending Account
  • Fun and Engaging Work Culture
  • Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more!
  • Career and Leadership Development - we are looking for top talent individuals that can grow with us!
  • In depth training at the start of employment with continuous development and ongoing training throughout
  • Rotational work schedule

Join a winning team today! We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. #1

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Job Detail

  • Job Id
    JD2248905
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Fredericton, NB, Canada
  • Education
    Not mentioned