Job Description

Welcome to

Higher State Health & Wellness Club ?

, where passion meets purpose in the field of women's health and wellness. At Higher State, we're more than just a clinic--we're a community dedicated to empowering women to thrive in every aspect of their lives.

We are seeking a skilled and enthusiastic Client Care Coordinator with a strong background in wellness administration to join our dynamic team. As a Client Care Coordinator at Higher State, you will play a key role in ensuring the smooth operation of our clinic, engaging with clients, and representing our mission and values with every interaction.

As a part of our team, you'll be at the forefront of innovative healthcare, shaping the future of women and family wellness one client at a time. Our commitment to exceptional care extends beyond our services - it's ingrained in everything we do, from our supportive work environment to our unwavering dedication to our mission.

At Higher State, we are driven by a mission to fill the gap in women and family healthcare, viewing health as a lifestyle and an investment of time and resources into your most important asset.

What sets us apart is our unwavering focus on prevention, self-healing, and whole-body wellness. We believe in helping individuals achieve their desired version of themselves and maintain optimal health throughout their lifespan. Unlike the traditional rehabilitative model, we don't just fix physical ailments as they manifest, we address the underlying cause to promote lasting well-being.

Our core values

--

collaboration, self-care, and creativity

--are more than just words on paper, they are guiding principles that shape every aspect of our clinic. Collaboration is at the heart of everything we do, as we work together and leverage diverse expertise to provide holistic care. Self-care isn't just a buzzword, it is a fundamental belief that prioritizing self-care is essential for achieving optimal health and balance in one's life. And creativity drives our innovative approach to wellness, empowering individuals to explore their unique health journeys.

We live these values in our everyday practices, creating a positive and supportive work environment where every team member feels valued and empowered to make a difference. Join us at Higher State Health & Wellness Club and be part of a team that's truly making an impact on women and family health and wellness.

Responsibilities:

Provide exceptional client service and hospitality, aligning with our clinic's mission, values, and wellness services. Greet clients warmly and introduce them to our offerings through clear, on-brand communication in person, via phone, and in writing. Oversee scheduling and appointment management, including booking, optimizing practitioner schedules, and managing waitlists. Handle administrative tasks such as insurance billing, claims processing, and guiding clients through the claims submission process. Maintain clinic cleanliness and organization, including treatment rooms, common areas, and restocking supplies. Create and manage content for our social media platforms to promote our wellness services and engage with our community. Perform daily operational tasks such as opening and closing the clinic, managing laundry, and ensuring all areas are tidy and well-maintained. Support marketing initiatives and client follow-ups, contributing to business development and outreach efforts. Communicate effectively with all clinic staff to ensure smooth shift transitions and collaboration. Provide feedback and insights on client experiences and operational efficiency to help enhance clinic performance. Manage direct billing for insurance claims, ensuring that claims are accurately processed and submitted to insurance providers.

Requirements:

2+ years of experience in a wellness administration or similar role with a focus on client care. Proficiency in scheduling software and administrative systems, such as Jane, and familiarity with communication tools (text and phone). Strong communication and interpersonal skills with a welcoming and professional demeanour. Experience with insurance billing and understanding of claims processes. Excellent organizational skills, attention to detail, and a proactive approach to managing clinic operations. Ability to create engaging social media content and a passion for promoting wellness services. Positive attitude, team-oriented, and driven to contribute to a supportive and dynamic work environment.
Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

Company events On-site parking Paid time off Store discount Wellness program
Schedule:

Day shift Evening shift Monday to Friday Morning shift Weekends as needed
Work Location: In person