Job Description

Client Care Coordinator - Part-Time Permanent

Hamilton Kids Physio is a bright and energetic private pediatric physiotherapy clinic exclusively for children (birth to 18 years). Many of our clients have chronic physical, neurological or congenital disorders. Others are young athletes, community sport participants or children with activity or growth-related injuries.

Kids Physio Group began in British Columbia in 2010 and has since expanded across Canada.

Our Vision

"To set the standard for paediatric physiotherapy and be renowned globally for making physio FUN."

Our Mission

At Kids Physio Group, it is our mission to provide the care needed for ALL kids to reach their maximum physical potential and 100% recover from injury. We understand the importance of early intervention and providing fun, effective physiotherapy to help children achieve their goals. Our approach focuses on providing specialized care tailored to each child's needs, ensuring they receive the support necessary for a full recovery.

Our Values

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Provide fun, world-class care

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Act like a Pro[fessional]

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Champion patients and families ? Growth through mistakes ? Love your work

Are you able to thrive in a collaborative team-based environment? Extremely organized and capable of multitasking? Innovative, adaptable, and Fun? If you love working with kids and are welcoming, this is the place for you!
We are looking for a permanent part-time Client Care Coordinator to join our Hamilton team. This is a permanent part-time position - approximately 13.5-15.5 hours per week.

Mondays 10:00am-3:30pm & 3:30pm - 7:30pm Tuesdays 4:00pm - 7:30pm Wednesdays 3:30pm- 7:30pm Thursdays 3:30pm - 7:30pm Fridays 9:00am-5:00pm Occasional Saturday 8:00-3:00 Sundays 9:00am-1:00pm
Starting wage $17.60 - $19.75/ hour, based on experience

If you would like to apply, please email your cover letter and resume to

Hamiltonadmin@kidsphysio.ca by 3pm on Tuesday July 8, 2025.

Job Requirements:

Post-Secondary Education High school Diploma, G.E.D. or equivalent Superior telephone manners and strong interpersonal skills Strong customer service orientation Knowledge of Microsoft Office products, including Excel, Word, andPowerPoint, as well as their Drive equivalents Strong written and verbal skills to communicate with all levels of the organization and its executive team Ability to maintain meticulous records Excellent analytical and problem-solving skills Superior organization

Qualifications that will give you a leg up:

Post-secondary degree in an applicable field Experience with Jane app Experience in managing third-party service providers Social Media experience First Aid skills and/or certificates Experience working with children

How our values align with the Client Care Coordinator job description:

Provide Fun, World-Class Care

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Assists Physiotherapists by providing expedient, accurate, and proactive administrative support (Faxing documents, sending check-in emails, book follow ups, adds detailed notes to patient files as needed)

Act like a Pro[fessional]

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Accurately books appointments

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Takes payments and submits to Extended Health (Telus, ProviderConnect,

BlueCross, SunLife)

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Consistently uses professional language when emailing and over the phone

Champion Patients and Families

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Communicates new policies, changes, and updates to families

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Follows up with families as appropriate to ensure continuity of care

Growth Through Mistakes

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Innovate and big-picture thinker

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Asks questions, shows eagerness to learn

Love your work

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Arrives on time and comes prepared to have fun!

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Actively participates and engages with the whole team

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Brings new ideas to the table

Please email with your cover letter and resume directly to hamiltonadmin @kidsphysio.ca by 3:00pm on Tuesday July 8, 2025.

Our clinic location: 303-385 Wilson St W Ancaster, ON

http://www.kidsphysio.ca/hamilton

Job Types: Part-time, Permanent

Pay: $17.60-$19.75 per hour

Expected hours: 13.5 - 15.5 per week

Schedule:

Evening shift Every Weekend
Work Location: In person

Application deadline: 2025-07-08
Expected start date: 2025-07-28