Job Description

Job Summary

The Cashier works in the Front Shop and assists customers with their purchases while helping to build brand loyalty and provide excellent customer service.

Customer Service

Greets customers in a friendly and welcoming manner

Ensures that all customers within sightline have been served and/or approached

Accompanies customers to appropriate sections when necessary

Provides prompt, direct and courteous service to all customers (potential and actual)

Assists with customers' questions, needs and purchases and refers to appropriate staff when necessary

Consults the sales flyers to help properly respond to customer questions

Coordinates gift wrapping for customer's purchases when requested

Cultivates a trust-based relationship with all customers

Answers telephone calls by the 3rd ring and filters them by subject matter:

o Store Hours

o Prescription refills

o Front Shop order

o Pharmacist Inquiry

o Photo Developing inquiry

o Home Health Care inquiry

o Accounting inquiry

Resolves customer complaints and requests for merchandise returns and seeks assistance from management if unsure or when necessary

Actively listens to suggestions and comments from customers

Constantly monitors store activity to prevent shoplifting

Obtains assistance from Front Shop Manager when there are any problems/issues with the POS system, Debit/Credit machines, etc. If the Front Shop Manager is unavailable, problems/issues should be directed to McKesson

Maintains a clean and professional appearance at all times (pressed uniform, name tag, good hygiene)

Ensures all confidential information is not exposed to the public and complies with company's Confidentiality Agreement

Financial Transactions

Collects payments by accepting cash, cheque, debit, credit or charge payments from customers; making change for cash customers

Obtains approval from accounting department when cashing government issued cheques for customers

Obtains approval from accounting department when charging to customer accounts that are flagged

Coordinates monetary pick-ups if/when the amount of bills in the till reaches a certain level (usually around mid-afternoon)

Balances and reconciles till at the end of the shift and/or night

Collects Manufacturer coupons that have been submitted by customers and sends them away to get monetary return

Managing the Visual Image of the Front Shop

Takes direction from the Front Shop Manager and offers suggestions with regards to the placement of regular stock and special displays and ensures there is a sufficient amount of merchandise on the shelves

Ensures the appearance of the store is visually appealing including: adequate spacing and walking room in the aisles, clean floors, shopping basket availability, and section maintenance (i.e. facing, dusting, monitoring expiries, etc.)

Identifies products nearing expiry to be set aside for clear out and/or sales

Puts up tags that identify items on sale in weekly/monthly ads and removes the tags when the sale is over

Communicates pricing errors to the Front Shop Manager

Assists with price changes and/or markdowns for merchandise on the shelves

Maintains a safe and clean working environment by complying with procedures, rules, and regulations

Lotto

Operates lottery terminal selling online and scratch tickets, as well as Lotto gift cards

Prior to a sale, confirms that the customer purchasing the lotto item meets the legal age requirement

Scans customers' tickets to validate

Assists customers who choose to use the self-scanner to validate their tickets

Activates new stock when putting it on display for sale

Replenishes stock regularly and ensures there is always plenty of stock on display for sale

Returns and deactivates stock when necessary (i.e. end of season, damaged stock, or as per Lotto company requests)

Teamwork

Assists Accounting department with:

o Statements - stuffs, seals, stamps and mails out monthly statements

o Nursing Charges - charges to customer accounts

Assists with shredding, garbage and recycling when necessary

Participates in training and integration for new staff upon request from the Front Shop Manager

Assists with the monthly Seniors Day and Customer Appreciation Day (i.e. set-up, clean up, etc.)

Works together with co-workers to create a harmonious work environment

Contributes to the front shop team goals

All other tasks required by management

Qualifications

2+ years' customer service experience working in a retail setting

Experience using a POS system

Strong level of professionalism

Strong attention to detail

Strong problem-solving skills

General math skills

Exceptional communication, listening and interpersonal skills

Positive attitude

Initiative and ambition

Comfortable working in a fast paced environment

Ability to work independently and as part of a team

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: 8 - 30 per week

Work Location: In person