Job Description

We are looking for outgoing, enthusiastic and self-starting individuals who will provide exceptional Great Experiences and Memories to our guests with warm, friendly smiles and engaging personalities. As a Front Office Supervisor, you are responsible for assisting with the overall management of the Front Office Operations while establishing a safe and welcoming work environment for all Team Members. You will assist with the planning and directing of the Front Office Operations, ensures adherence to all policies and procedures, motivates and leads by example and provides a learning environment to all Team Members.

Duties and responsibilities for the Front Office Supervisor will include:

Assists Front Office Duty Managers in day-to-day operations of the department Develops training materials and training protocols for Front Office employees Ensures the successful training and development of new and existing Front Office employees Ensures effective and consistent processes are being followed and adhered for the Front Office operations Supervises, motivates and trains Front Office employees Provides leadership, direction and mentoring to the Front Office Team Assists in creating, implementing and managing best practices and service standards for all sections Develops and maintains positive working relationships with team members and other departments Assists in guest concerns and satisfaction surveys with a strong aptitude for conflict resolutions Liaising and communicating effectively with all appropriate operational departments. Developing and cultivating strong working relationships with all stakeholders (guests, ownership and employees). Ensures compliance with licensing laws, health and safety and other statutory regulations Performs other duties as assigned or directed

Successful candidates will demonstrate the following qualifications:

Must already be employed as a Front Office Agent at the River Rock Casino Resort Exceptional interpersonal and communications skills Guest service experience Ability to handle multiple tasks and projects at one time Ability to stand for long periods of time Computer literacy in MS Office; Opera an asset Minimum 1 year hotel front desk experience Serving It Right Certification or the ability to achieve a Serving It Right Certification Ability to exceed internal and external customer expectations through timely, effective and service oriented communication A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests A willingness to learn, develop and achieve new skills for personal and professional development A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence Live GCE's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs.