Job Description

Four Points by Sheraton Moncton is looking for someone who is dedicated, organized and enjoys working in a fast-paced environment as a part of a team. The ideal candidate for Front Office Supervisor should have excellent time management skills, a passion for hospitality and naturally takes the extra step to ensure a memorable experience for guests by providing exceptional service and Hospitality Like Never Before.

The Front Office Supervisors are a crucial component in the smooth operation of the Guest Services Department by assisting the front-line staff and other departments whenever needed to ensure exceptional guest service satisfaction.

DUTIES & RESPONSIBILITIES:

-Train and assist the guest services department ensuring all balance their shift.

-Create a strong team through training and coaching employees to reflect Four Points by Sheraton procedures and Marriott Brand standards.

-Exhibit and support a team focused positive attitude with all hotel departments and colleagues.

-

Analyze, investigate, and resolve guest complaints in a timely manner.

-Train staff on Service Recovery/resolution

-Act as a concierge assisting clients as needed.

-Support the catering department with meeting bookings and set up as required.

-Work with team bookings, group blocks.

-Work to become the "System Expert" with - LightSpeed PMS

-Act as a safety ambassador and ensure all staff follow safety protocol.

-Complete other hotel duties as assigned.

-Be compliant with all DP Murphy employee policies and procedures.

Key Requirements

o Able to work in a fast paced, multitasking environment

o Ability to spend long hours moving around, walking, sitting, standing, kneeling, pushing, pulling and lifting

o Self-motivated

o Able to work a variety of shifts

o Excellent intrapersonal, communication and leadership skills

o Superior problem solving and multi-tasking skills

o Friendly and enthusiastic

o Keen eye for detail

o Able to work effectively with minimal supervision

o Can adhere to appearance and grooming standards consistently

PREFERRED KNOWLEDGE & QUALIFICATIONS:

- Previous guest service experience, ideally in a hotel setting.

- Minimum 1 year supervisory experience

- Bilingual ( French/English)

- Exceptional communication and strong interpersonal skills; innovative, resourceful and results oriented

- Professional, engaging and strong verbal communicator

- Self-motivated with the ability to work independently without supervision while working effectively with internal and external guests

- Strong attention to detail and organizational skills

- Team player with a positive attitude

- Good computer knowledge

- Learn/adapt quickly in a fast-paced environment

Job Types: Full-time, Permanent

Pay: From $17.00 per hour

Benefits:

Dental care Extended health care Flexible schedule On-site parking Paid time off Vision care
Experience:

Supervisory: 1 year (required)
Work Location: In person