Job Description

Overview

We are seeking a dedicated and experienced Front Office Supervisor to oversee the daily operations of our hotel front desk. This leadership role is vital in ensuring exceptional guest experiences, smooth check-in and check-out processes, and efficient management of guest services. The ideal candidate will possess strong hospitality management skills, excellent communication abilities, and a passion for delivering outstanding customer service. Multilingual proficiency and hotel management experience are highly valued to support our diverse guest base and uphold the highest standards of hospitality.

Responsibilities

Supervise front desk staff to ensure efficient check-in/check-out procedures and guest satisfaction Oversee guest relations, addressing inquiries, complaints, and special requests with professionalism and courtesy Manage multi-line phone systems, ensuring prompt and courteous phone etiquette Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs promptly Assist with night audit procedures to ensure accurate financial reporting and record keeping Train and mentor front desk team members on hotel policies, customer service standards, and operational procedures Monitor daily operations to maintain high standards of hospitality and guest services Support the implementation of hotel policies and procedures to enhance guest experiences

Requirements

Proven experience in hospitality management or hotel front desk operations, preferably in a supervisory role Strong customer service skills with a focus on guest satisfaction and guest relations Excellent communication skills; bilingual or multilingual abilities are a plus Knowledge of hotel management systems, multi-line phone systems, and night audit procedures Ability to manage a team effectively in a fast-paced environment Exceptional phone etiquette and professional appearance Previous experience working in resort or hotel environments is preferred Strong organizational skills with attention to detail Ability to work flexible hours, including nights if required
Join our team as a Front Office Supervisor to lead our front desk operations with professionalism and enthusiasm, ensuring every guest has an exceptional stay.

Job Type: Full-time

Pay: $22.00-$24.00 per hour

Work Location: In person