Job Description

Summary


Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

About the Role

Reporting to the Director of Operations the Front Office Manager plays a critical leadership role in delivering the Hyatt brand promise by overseeing all Front Office operations--including Front Desk, Guest Services, Front Drive, and lobby arrival experience. This leader ensures a seamless guest journey while developing a high-performing team rooted in Hyatt's culture of care.

What You'll Do

Leadership & Administration

Lead the daily operations of the Front Office, ensuring smooth and efficient service delivery across all touchpoints. Own the creation, maintenance, and implementation of the Front Office Operations Manual. Conduct effective daily briefings, communication meetings, and ensure alignment of departmental objectives with hotel business priorities. Build colleague capability through coaching, feedback, recognition, and performance management.

Guest Experience Excellence

Ensure all Front Office colleagues consistently deliver Hyatt Service Essentials and uphold our commitment to world-class hospitality. Personally greet and support VIP, Long Stay, and special-attention guests, ensuring recognition and pre-arrival preparation. Resolve guest and internal colleague concerns with professionalism, empathy, and follow-through. Ensure accurate guest history and maintain robust recognition programs. Visibly verify service quality during peak periods, ensuring check-in and check-out standards are consistently upheld.

Financial & Operational Management

Lead schedule planning, multi-skilling, and operational productivity to meet financial targets while maintaining guest satisfaction. Support monthly reforecasting and departmental budget discipline. Maintain compliance with all cash-handling procedures, financial controls, and licensing requirements. Partner with Housekeeping and Engineering for room readiness, maintenance blocks, and VIP pre-blocking. Conduct regular inspections of guest rooms, public areas, and lobby presentation. Maintain strict key control procedures and ensure policy compliance.

Collaboration & Culture

Build strong cross-departmental relationships in alignment with Hyatt's "We work through Teams" philosophy. Ensure all FO colleagues are well-informed of promotions, policies, operational changes, and hotel services. Represent the hotel professionally with industry partners, competitors, and local tourism contacts. Attend required trainings and adapt to changes in the Rooms Division or broader hotel operations.

What You Bring

Previous leadership experience in Front Office operations within a hotel environment (minimum 2-3 years). Strong guest-service and problem-solving skills with the ability to lead under pressure. Excellent administrative, organizational, and communication skills. A coaching mindset with the ability to develop, motivate, and inspire large Front Office teams. Strong knowledge of hotel systems (Opera PMS preferred) and FO processes. Flexibility to support operations on varying schedules as business demands.

Why Hyatt

At Hyatt, we care for people so they can be their best. You'll enjoy:


Competitive pay and benefits

Growth opportunities within Hyatt globally Training and development programs A supportive, inclusive workplace culture committed to your success

Apply Today

If you are a people-first leader passionate about delivering exceptional guest experiences through operational excellence, we would love to meet you. Join the leadership team at Hyatt Regency Toronto.

Salary Range

: 70,000 - 75,000 per annum


Hyatt Regency Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.