Job Description

Job Overview

We are seeking a dedicated and friendly Assistant Front Office Manager to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional Guest Service and ensuring a welcoming atmosphere. This role requires strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsible for delivering exceptional service to every guest by providing memorable experiences and going the extra mile. Collaborates effectively with team members both within and outside the department. Additionally, assists the Front Office Manager in ensuring the Front Office operates efficiently and smoothly. Under the Front Office Manager's supervision, trains, directs, and leads the Front Office staff, fostering thoughtful and meaningful guest interactions while adhering to established internal controls, programs, and policies

Report to:

Front Office Manager

Key Responsibilities:

Deliver exceptional guest service to hotel guests by warmly greeting them and efficiently managing the check-in and check-out processes. Address guest inquiries throughout their stay with a friendly and effective approach. Uphold general housekeeping standards and promote adherence among the team. Supervise guest services and actively respond to feedback. Train team members in delivering outstanding guest service and resolving issues effectively. Manage guest inquiries, complaints, and special requests with prompt attention. Collaborate with various departments to ensure a cohesive guest experience. Track guest satisfaction metrics and devise strategies for improvement. Proactively address service-related issues to strengthen guest loyalty. Resolve guest complaints and issues swiftly and professionally. Assist in managing staff schedules, training, and performance evaluations. Develop and promote loyalty programs to increase guest retention and encourage repeat visits. Support the planning and execution of special events or promotions to enhance guest experiences. Perform additional duties as required.

Candidate Requirements:

Demonstrate initiative, self-motivation, attention to detail and organizational abilities Ability to work with minimal supervision; be team oriented Multitasking ability; ability to work in high volume, pressure situations Experience in face-to-face customer service Ability to problem solve; follow policy/procedures Ability to communicate effectively in both official languages (English, French) preferred Open availability required for AM/PM shifts, holidays and weekends, and nights might be required Minimum 2 years' experience in a Front Desk/Guest Service Supervisor role within a hotel environment. OnQ PMS knowledge is an asset

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What else are we looking for?

Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline
Join us in creating memorable experiences for our guests by providing outstanding service in every interaction!

We are an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however, only those applicants selected for an interview will be contacted.

Job Type: Full-time

Benefits:

Company events Dental care Discounted or free food Employee assistance program Life insurance Paid time off RRSP match Vision care
Work Location: In person

Application deadline: 2025-10-21