Position: Front Office Manager
Job Order ID: 1508 Country: Canada
Province/State: ON City: Muskoka (Huntsville)
Street: N/A Employment Type: Full Time
Salary: $60000/Yr
Function Note:
POSITION: Front Office Manager
DEPARTMENT: Guest Services
REPORTS TO: Front Office and Guest Services Manager
STATUS OF POSITION: Full-Time
Why Deerhurst Resort?
Nestled in the heart of Muskoka, Deerhurst Resort can become your new office with a view. Becoming a Host unlocks a world of opportunity to not only grow your hospitality career but yourself as well. On top of the beautiful and relaxing surroundings Deerhurst Hosts enjoy complementary activities such as Golf, Canoeing, Kayaking etc. Discounts on food, clothing and our concessions, such as water skiing, paintball, ATVing. Affordable staff housing is available on site and includes laundry, internet, shuttle service. Join our team and find out why thousands of people visit Deerhurst every year. Apply to Deerhurst today, Muskoka's preferred place to work and play.
Position Summary
Reporting to the Front Office and Guest Services Manager and overseeing a team of up to 5 leaders and 20 front line employees, the Front Office Manager plays a pivotal role in the overall success of the resort. As the central point for information and communication for our guests and colleagues, the successful candidate will have responsibility for the overall guest service experience, primarily viewing and improving from the guest's perspective. This candidate will be responsible for the day-to-day operations of the Guest Services Team and of the guest arrival and departure experience.
Liaising with all areas of the hotel in particular, Housekeeping and Reservations, the Front Office Manager is a key resource to the resort operation and an active member of the senior leadership team of the resort.
This role will focus heavily on establishing and maintaining our guest experience and managing the day-to-day expectations and needs of our guests.
Duties and Responsibilities
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