Job Description

At DoubleTree by Hilton Calgary North, we pride ourselves on delivering exceptional service and unforgettable guest experiences. Our team is passionate, professional, and driven by hospitality excellence. We are currently seeking a dynamic and experienced

Front Office Manager

to lead our front desk team and ensure smooth daily operations.

Schedule:

Full-time & salaried position. Must have flexible availability, as this position does not have a set schedule. Schedule may include morning, evening, and mid-shifts, as well as weekends and holidays.

Benefits:

Daily meal allowance. Team Member Travel rates for employee and friends and family. Hilton Honors

Silver

membership upgrade. Access to group health benefits. (co-pay, after probation)*

Experience/Skills:

Previous supervising experience is required Previous hotel experience is required, with knowledge of PEP being an asset. Hospitality or Tourism diploma/certification is an asset Current Class 4 license (or willingness to obtain) and assist with driving our hotel shuttle to and from the airport is a considerate asset. Ability to multi-task, work under pressure, and with good time management skills. High standard of customer service. Be able to stand for long periods at a time and comfortably lift up to 50lbs.

Summary of Responsibilities:

Oversee the Front Office operations, including the Front Desk and Shuttle team. Lead by example by providing amazing customer service and assisting with coverage working shifts at the front desk. Ensure hotel/front office procedures are followed correctly. Monitor team member performance, and provide feedback and corrective actions when required. Keep clear communication with the Front Office team, other departments and management. Assist RDM in creating and implementing new policies and procedures to keep the front office operations running smoothly. Interview and hire team members for all Front Office positions. Schedule Front Office team, based on occupancy and hotel needs. Oversee maintenance of the hotel's airport shuttles.
Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off Store discount
Experience:

Supervising: 2 years (required) Hotel Front Office: 2 years (required)
Work Location: In person