Job Description

Front Office Lead - Take the Lead at BeActive Physio!

Are you a natural leader with strong critical thinking skills and the ability to work independently? Do you thrive on problem solving, organization, and keeping things running smoothly? BeActive Physio, a leading multidisciplinary healthcare clinic in Oakville, is looking for a

Front Office Lead

to guide our small admin team and ensure our operations run seamlessly.

About Us

At BeActive Physio, we pride ourselves on creating a welcoming, supportive, and professional environment for both patients and staff. Our clinic offers physiotherapy, massage therapy, chiropractic care, naturopathy, pedorthics, and more - all working together to help our community live healthier, more active lives.

With over

480+ 5-star Google reviews

, our reputation is built on exceptional patient experiences - and you'll be the person leading the way at the front.

Your Role as Front Office Lead

You won't just be "front desk" - you'll be the

point person

ensuring the admin team and clinic operations run smoothly. This is a leadership role requiring independence, initiative, and strong problem-solving skills.

Key Responsibilities:

Lead and support a small front desk/admin team. Ensure smooth day-to-day clinic operations. Manage scheduling, patient flow, and appointment calendars. Handle insurance claims, billing, and accounting tasks accurately. Answer and manage phone calls, emails, and patient inquiries. Maintain patient records with attention to detail and confidentiality. Troubleshoot challenges and proactively solve problems as they arise. Collaborate with clinicians and management to support clinic goals. Provide occasional support with social media or marketing tasks.

What We Offer

A

leadership role

with responsibility and autonomy. A dynamic, supportive, and professional work environment. Competitive compensation package. Growth opportunities in leadership and clinic operations. Training, mentorship, and ongoing support.

Core Values at BeActive Physio

Growth

- Always learning, improving, and adapting.

Accountability

- Taking ownership and responsibility.

Empathy

- Making patients feel heard and valued.

Collaboration

- Strong teamwork and communication.

Fun

- Celebrating wins and creating a positive culture.

What We're Looking For

Strong leadership and organizational skills. Ability to work

independently and proactively

. Excellent critical thinking and

problem-solving skills

. Strong communication and interpersonal abilities. Analytical skills to manage billing, insurance claims, and scheduling. 1+ year of front desk, admin, or healthcare office experience (preferred). Ability to drive to our Oakville location.

How to Apply

Due to the high volume of applications, please follow the instructions carefully

(applications not following the process will not be reviewed):

Step 1:

Apply with your resume on Indeed.

Step 2:

Email Darryl@beactivephysio.ca with the following:

Full Name Preferred Pronouns Salary Expectation (Annual) Email ID Brief Cover Letter (in

blue font

) explaining why you'd be a great fit for this

Front Office Lead

role Attach Resume
We know our process is unique, but it helps us find the right candidate for our team. If it's not for you, we respect your decision and thank you for considering us.

Job Details

Job Type:

Full-time

Pay:

$17.60 - $19/hour

Hours:

30-35 per week

Schedule:

8-hour shifts, Monday-Saturday availability required

Location:

In person - Oakville, Ontario

Start Date:

September 15th
Check us out on Instagram or visit www.BeActivePhysio.ca to learn more about us!

Job Types: Full-time, Permanent

Pay: $17.60-$21.00 per hour

Expected hours: 25 - 40 per week

Work Location: In person