Job Description

Are you passionate about hospitality and creating memorable guest experiences? We're looking for a dedicated

Front Desk Supervisor

with strong customer service skills and hotel front desk experience to join our team!

About the Position

As the

Front Desk Supervisor

, you'll assist the Front Office Manager in overseeing daily front desk operations, including guest registration, reservations, and night audit. You'll play a key role in ensuring exceptional guest satisfaction, smooth operations, and maximizing hotel profitability.

Key Responsibilities

Greet and assist guests with a friendly, professional, and welcoming attitude. Supervise and support front desk team members; provide training on service standards, hotel systems, safety, and local knowledge. Assist with staff scheduling, task assignments, and labor cost control. Monitor staff performance and provide coaching or corrective action when needed. Upsell rooms and promote hotel services to enhance guest experiences and revenue. Handle cash/credit card transactions accurately; follow all financial and security procedures. Assist with check-ins, check-outs, reservations, phone calls, and guest inquiries. Respond promptly to guest concerns and resolve issues with professionalism and care. Communicate effectively with other hotel departments to maintain excellent service standards. Perform opening and closing shift duties; complete reports and handovers. Support with concierge services, guest requests, or special assignments as needed.

Qualifications

High school diploma (college or hospitality education preferred). Minimum 1 year of hotel front desk/guest services experience, with some supervisory or team lead experience. Strong communication and problem-solving skills. Comfortable handling financial transactions and using property management systems. Ability to stand for long periods, lift up to 50 lbs, and work with computers and office equipment. Must be flexible to work evenings, weekends, and holidays as required. Fluent in English (additional languages are an asset).

Why Join Us?

Be part of a supportive and professional team in a premier hotel environment. Opportunities for growth and career development within the hospitality industry. Competitive pay and employee perks.
Job Types: Full-time, Permanent

Pay: From $18.50 per hour

Expected hours: 35 - 40 per week

Benefits:

Dental care Discounted or free food Extended health care On-site parking Vision care
Ability to commute/relocate:

Winnipeg, MB R2C 3A8: reliably commute or plan to relocate before starting work (preferred)
Experience:

front office supervisor: 1 year (required)
Work Location: In person

Application deadline: 2025-09-07
Expected start date: 2025-09-07