Front Office Associate About The Union Club of British Columbia: Founded in 1879, the Union Club of British Columbia is a landmark institution in the heart of downtown Victoria. With a neo-Georgian design inspired by the classic clubs of London, this heritage building has always offered premier service, amenities, companionship, and exceptional comfort. We are seeking a full-time employee to join our Front Office team. As your employer, we will offer you: - Competitive wages
- Comprehensive training
- A positive work environment
- Experience in guest services and the hospitality industry As a member of the Front Office team, you will have a direct impact on creating a professional and memorable experience for our members and guests. Qualifications: \xc2\xb7 Excellent customer service skills are essential \xc2\xb7 Strong interpersonal skills \xc2\xb7 Completely fluent English language skills; both written and verbal \xc2\xb7 Demonstrated excellent correspondence skills \xc2\xb7 Clear, precise, professional, and helpful telephone manner \xc2\xb7 High level of responsibility and commitment \xc2\xb7 Excellent organizational skills \xe2\x80\x93 showing flexibility in handling multiple priorities and meeting deadlines \xc2\xb7 Team player with proven success in relationship building \xc2\xb7 Previous Hotel or Club experience an asset \xc2\xb7 Other languages an asset Duties Include: \xc2\xb7 Answering phones \xc2\xb7 Using a switchboard \xc2\xb7 Email communication \xc2\xb7 Reporting to management \xc2\xb7 Communicating between departments \xc2\xb7 Checking in/out of guests \xc2\xb7 Responding to guest/member inquiries \xc2\xb7 Cash handling \xc2\xb7 Administration work assigned by management \xc2\xb7 Processing forms of payment Job Types: Full-time, Permanent Salary: $21.00-$21.60 per hour Benefits:

• Commuter benefits
• Company events
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• Paid time off
• Vision care

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Experience:

• customer service: 1 year (preferred)

Work Location: In person